Ratings based on 41 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Weekend GM, Hotel Management
Aloha Thanks for staying with us and being such an awesome guest!
by A verified traveler
Posted 27 Aug 2024
This Place it’s beautiful for everyone who loves nature
by A verified traveler
Posted 21 Aug 2024 on Hotels
by A verified traveler
You get what you pay for
Posted 2 Aug 2024 on HotelsThis is not the place to stay if you're looking for basic cleanliness. Unfortunately this place needs to work on their property, but I suppose you get what you pay for. I could not stay here because it was in such bad shape, but had to pay for it, which was disappointing. They had indoor furniture outdoors on the lanai covered in a fine layer of silt, the 'gym' equipment was covered in rust, and the bathroom was filled with flies...I would say it was like camping, but most campsites take cleanliness very seriously, and I could always smell the cleaning products in most camp bathrooms. Also, who puts upholstered couches outside in a tropical rainforest? Thats asking for trouble. This place obviously hasn't used heavy duty cleaning products on anything for a very long time, or done any thorough cleaning in a long time. Not a place to relax.
Comment from Hotel Management
8 Aug 2024 by Holly - General Manager, Hotel Management
Aloha, we are so sorry to hear about your stay, we would love to be able to connect with you to hear about what we can be doing better! If you are to contact us please provide your name so we can look up the exact booking to which you stayed with us since the review is anonymous. Mahalo
by A verified traveler
Posted 9 Jul 2024
This property surpassed my expectations for a quiet and restorative retreat. It seems that others who have booked do not read the clearly stated events that are posted and then are surprised. The property goes they great pains to alert travelers before hand. I found their care and communication to be outstanding.
This is a working, biodynamic farm... in paradise. To enjoy yourself fully here is to acknowledge that fact and believe all of the info posted.
I can't wait to go back and will in the Fall.
by A verified traveler
Posted 4 Jul 2024 on Hotels
by A verified traveler
Posted 16 Jun 2024
Such a beautiful atmosphere for a relaxing stay
Comment from Hotel Management
18 Jun 2024 by Lakshmi , Hotel Management
Aloha Jami. Thank you for your review . We are glad you had a wonderful experience staying with us . Please come and visit us again anytime . Mahalo , Lakshmi, Hawaiian Sanctuary.
by A verified traveler
Posted 14 Jun 2024
I did not appreciate that there was a bee dance on the first night of our stay. Which was like a rager and random people coming on property at all times of the night. This was not described in the site. Did not feel safe with my family. I do not recommend for families.
Comment from Hotel Management
18 Jun 2024 by Lakshmi , Hotel Management
Aloha , Thank you for your review . I apologize if we did not fulfilled your expectations and that you had a negative experience with us because of our ecstatic Dance . Please be aware , that our weekly COMMUNITY ( not random people! ) ecstatic dance are announced on all our booking channels under property description . Please be advised, before making a booking specifically if you book a retreat center to make yourself familiar with the property description, community and our event calendar . All our events : Yoga classes , workshops , ecstatic dance etc. are all listed publicly on our website and on our booking channels . Thank you . Mahalo . Hawaiian Sanctuary .
by A verified traveler
Posted 10 Jun 2024
Poorly set up cabins. Wired unsafely l. Cute and clean and comfy though
Comment from Hotel Management
18 Jun 2024 by Lakshmi , Hotel Management
Aloha Elizabeth , Thank you for staying with us and your feedback . Mahalo , Lakshmi . Hawaiis. Sanctuary
by A verified traveler from Honolulu
Posted 3 Jun 2024
Came all the way out here from Honolulu to get a nice night’s sleep in the jungle but ended up having the worst night’s sleep I’ve had in a very long time.
When given the key to my room, The Pono, I was also handed a set of ear plugs because they said it’s their weekly “Bee Dance” (something I wasn’t told before booking). Yes, a very loud, booming sound system could indeed be heard off in the distance but I actually found it not over bearing but decent to go to sleep to which I did easily. However, it was when the dance ended at 10:30pm, as promised, that I was awakened by inibriated
Comment from Hotel Management
3 Jun 2024 by Lakshmi , Hotel Management
Aloha Ronald , Thank you for your review. I am sorry to hear about your experience . Our Friday Bee Dance is posted on all our channels and website , when you make a booking for a stay with us . It is under description of our property . I believe , you didn’t took your time to read about it since it is there . I suggest to you for your next booking in a place to read the hotel description first before making a booking to avoid a bad experience for yourself and a bad review for the hotel itself . All the best , Lakshmi, Housing Manager - Hawaiian Sanctuary
