Ratings based on 33 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Expect To Be On You’re Own
Posted 2 Mar 2019 on HotelsThe building is very historic room was nice and big, but other than this, there’s not much to recommend about this place. The front desk doesn’t open until noon (or sometimes later, no advanced warning on that), and if you need anything during the non-open Times, they give you a phone number to call. We noticed that there were no towels in the room, so I had to call that number since no one was around that morning. I got them pretty quickly, I suspect someone from their sister property, the much nicer Sadie’s By The Sea, brought them over. There is no reception on Sundays, non although they were supposed to open at noon on Saturday, there were two travelers sitting outside with their bags who were told by the cook (the only employee on the property) that reception opened at three. As for housekeeping, forget about it. We got bare bones service once, probably because our Samoan friend “lit a fire” under them. We weren’t totally shocked by all of this, as since we used to live here, we know this is “Fa’a Samoa”, the Samoan way. I think the first two nights, we were the only guests here. How this place survives, especially with times with no staff available to sell rooms to walkups, I don’t know. Seriously, a person could die in the room and it could be a few days before anyone would know. Not nearly worth the $100 a night - definitely opt for the nearby Sadie’s By The Sea instead.
by A verified traveler
Posted 21 Dec 2018
by A verified traveler from LA
Posted 12 Oct 2018
Be forewarned. The first room I was given (309) was infested with roaches. The second (311) had a couple of small ones. There were Raid cans in each, so the problem is known to management/staff. I used it frequently, including over my bags which I kept zipped up at all times when not retrieving items from them, and toughed it out since I was only staying a few days.
by A verified traveler
Posted 9 Sep 2018
by A verified traveler
Posted 19 Jun 2018
The hotel staff and restaurant were very nice. The room was a bit dated but comfortable. However the bed was a bit stiff and the AC did not work. It would shut off after 5 minutes and was not real strong when it was on. The heat was unbearable. After switching to Sadie’s by the sea I slept so much better
by A verified traveler from Guam
Posted 9 May 2018
One day I was in the tub and started showering when a hotel staff (male), entered my restroom. My room was locked and restroom door closed. I am a female and I was naked. The staff stood by my door and told me to shut off the water because there was a leak downstairs (the restaurant). I was shocked. Covered myself with my hands and said, OK.
I was traumatized and could not say anything else. I sat in the restroom for some time until I gathered some strength to finish showering. I called the receptionist and they said they had been knocking. I was in the bath with music on. I did not hear anything. Because I did not respond, the receptionist gave the master key and instructed the male staff to enter my room.
I called some friends who called the owner the next day. The incident was not reported to him. He promised to investigate and help me move out of the hotel. A few days later, no messages, no apologies. No help at all. I locked myself in the hotel for days and went back late to avoid making any physical contact with the staff. I felt so violated.
A few days later the IT personnel reached out to me. He heard from a friend whom I shared the story with. He investigated and noted that it was a restaurant staff who entered my room. The receptionist just handed him the key. But the owner did not even investigate because he did not tell the IT staff - since he can view security cameras. Obviously, the owner and management did not care.
Recommended
for Everyoneby A verified traveler
Posted 22 Apr 2018
a bit isolated from the flag day events and Sadie by the sea
Recommended
for Everyoneby A verified traveler from New Zealand
Comfortable room. Decor is dated.
Posted 27 Mar 2018I made 2 separate bookings so we stayed in 2 different rooms. The bed was comfortable and the room tidy. TV has lots of channels to choose from. Restaurant was great.
The decor is dated and the room above the bar is noisy.
Staff are very friendly and helpful.
I'd stay here again.
Recommended
for Everyoneby A verified traveler from Wellington, New Zealand
Dated decor but comfortable.
Posted 26 Mar 2018
Pros: Comfortable bed, good restaurant.
Cons: The decor could do with spruce, the bathroom a tidy.
Location: The hotel is in Pago Pago. Buses run regularly from 5am until 5pm each day. Sight seeing, Tisa's restaurant.
I made 2 separate bookings so we were moved into a new room on the 2nd night. The rooms were very similar. Firstly, the decor is dated. But as a place to stay it's perfectly OK. The bed was comfortable. The air conditioner is new and worked well. Amenities such as tea, coffee, cold water in the fridge were fine. The cable TV has plenty of channels.
The wifi access was a little disappointing. Very, very slow but unlimited access. OK for email but not much else. But that just meant more time for relaxing!
The hotel restaurant was very good. The staff were friendly and accommodating.
The noise from the bar below one of the rooms was a bit loud.
It was a good place to stay.
by A verified traveler
We will be back.
Posted 2 Jan 2018 on HotelsThe hotel stay was really nice and quiet. Its not 24/7 so there was no one at the desk overnight, but there was staff at the sister hotel in the next village. The staff left the ac on for us so the room was cool, but the bed area wasn't as cool as we would like. The bed was too soft for me, but it was spacious and clean and the staff goes above and beyond to make you feel at home.
