Ratings based on 55 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2023
Great staff and spacious rooms by River
Tv too small for main living room
by A verified traveler
Posted 3 Jun 2022
by A verified traveler
Posted 2 Jun 2022 on Wotif
Comfy Bed, Full Sky channels and awesome shower !
by A verified traveler
Posted 18 Apr 2022 on Wotif
The room my partner and I had was nice but there was hair all over the bathroom cabinet when we arrived and no soap or shampoo and conditioner - completely empty. The door wasn’t locked between adjoining rooms so my partner and I opened a door to which we thought was a cupboard, and it was two strangers sitting in the room. They obviously asked the staff to come and fix the issue and the staff continued to barge through the door no knocking or anything. Just walked through the door to try lock it. I would’ve felt really unsafe if I was alone. Later on we ask for soap at the counter and 15 mins later the manager comes down and says it’s filled, so it’s obvious he proceeded to walk through our room unannounced and us not knowing. We were waiting for him to give us the soap. Also when we arrived they were adamant that we hadn’t paid and had to find proof we had - barely any apology. Honestly it was terrible and I am seeking a full refund. Was unsafe to have that door unlocked and there’s no ifs ands or buts about it. Look forward to hearing from you and receiving details of the refund. Thank you
Comment from Hotel Management
21 Apr 2022 by Josie, Hotel Management
Hi Kate， Sorry to hear that，I-sincerely apologies for having overlooked the issue, it was big mistake, and I will make sure it doesn’t happen again. I am happy to offer another free accommodation and dinner for two from our restaurant. Hopefully will give you another good night from our hotel. Many thanks, josie
by A verified traveler
Posted 6 Mar 2022
Location, close to train, beach and cycleway
by A verified traveler
Posted 4 Feb 2022
Spacious clean rooms
by A verified traveler
Posted 3 Jan 2022 on Hotels
by A verified traveler
Posted 6 Dec 2021
Staff friendly but property presentation and cleanliness has declined from previous visits
by A verified traveler
Posted 25 Nov 2021 on Wotif
All good. Spacious.
by A verified traveler
Posted 28 Feb 2021 on Hotels
Stay was fine, meal in restaurant was better than expected
