Ratings based on 70 Verified Reviews
4.5 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024 on Hotels
After not being able to gain access to another property we had booked which was nothing to do with and no fault of Hotels.com or Diamontino Town House, we found ourselves having to find alternative accommodation for the night late in the evening or face having nowhere to sleep. We found Diamontino Town House on Hotels.com but they would only take a booking for a minimum of 2 nights. As we were in a fairly desperate situation, we had little choice but to take it, so we booked it and as required, payed for it up front. Only AFTER the booking was accepted and payment was taken did we receive a message saying that check in closed at 5:30pm and any arrangements to check in later had to be made 24 hours in advance. Of course if we had known this before we had booked and paid we would not done so. We went to the property anyway to see if we could get in but found the doors locked and no way of entering.
We now found ourselves not able to get into a second room we had booked and paid for and as it was by now about 10:00pm we desperately had to find a third room, which we were successful in doing. It was only about an hour later and without any indication that it was coming, that we received an email with entry instructions.
We have since made application to Diamontino to get a refund for the room we were not able to access but they have refused.
I think this is an appalling and disreputable way to do business and I would in no way recommend this property to anyone.
Peter.
by A verified traveler
Posted 10 Apr 2023
Terrific location directly on the piazza with double balcony. Recently renovated room and bathroom. Perfect location for a stay in Padua.
by A verified traveler
Posted 19 Nov 2022
Diamantino is located in a busy square in the centre of Padova. We loved the location, there are many restaurants and cafes just on the door step. The main shopping streets are a few minutes walk. The room was clean and comfortable and the facilities were great.
by A verified traveler
Posted 1 Nov 2022
The room was small but comfortable. We had a coffee machine and small fridge. The bed was good. The bathroom had a bidet. Superb location.
by A verified traveler
Posted 16 Dec 2019 on Ebookers
central located, though not well signed therefore It took me 15 minutes to find it.
by A verified traveler from Berlin
Posted 28 Oct 2019
Nobody in the evening to check me in, Doors locked, tel. Does not answer.
Had to go to another hotel.
Terrible, terrible!
by A verified traveler
Good place in central Padova
Posted 18 Sep 2019 on HotelsNice room. Very central in Padova. Clean and good service. Coffee and breakfast snacks in the room.
Stayed the night between Sunday and Monday. It was strangely quite noisy till very late (3 am) from the activity in the square outside. So be sure to get a room facing away from the square if you are sensible to noise.
by A verified traveler
Great stay
Posted 20 Mar 2019 on HotelsIt was located in a great area. The staff was nice and the breakfast was great
Recommended
for Everyoneby A verified traveler from rochester ny
Hard to find but great location
Posted 2 Jul 2018I had a little trouble finding it. It’s just a door between two restaraunts in the square. But the room was very clean and nice, and it was very cool to be right above all of the activity.
by A verified traveler from Cambridge England
Posted 4 May 2018
Good location. However - our room was at the top, which meant climbing 80 steps!
Breakfast was meant to be served in one of 2 immediately nearby cafes. However, despite claiming to open at 7:00 neither opened by 8:00 on the 2 days we were there, so we had to go elsewhere.
