Ratings based on 995 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
I used to work here so this review is a breeze for me because most of the stuff are friends and families and they go above and beyond for all.This is home away from home
Comment from Hotel Management
30 Dec 2024 by Guest Service Manager, Hotel Management
Thank you for your kind words and for taking the time to share your experience! We're thrilled to know that your connection with our team makes your stay even more special. It’s wonderful to hear that you feel at home with us. We look forward to welcoming you back again soon—your resort family is always here for you!
by A verified traveler
Posted 13 Dec 2024
Beautiful resort! Warm & friendly service as always!
Comment from Hotel Management
13 Dec 2024 by Guest Service Manager, Hotel Management
Bula Vinaka Jagannee, thank you for your amazing review ! We look forward to having you stay with us again.
by A verified traveler
Posted 6 Dec 2024
👍
Comment from Hotel Management
10 Dec 2024 by Guest Service Manager, Hotel Management
Bula Vinaka Nicola, thank you for your review .
by A verified traveler
Posted 1 Dec 2024
The Fiji Friday night dinner and show was good but overall, it’s an overpriced property in poor condition. We had issues with cold showers, cockroaches in the room, very bad breakfast buffet and resultant tummy problems and diaharea, as well as a grimy adult pool and a resort ‘fishing’ activity involving old water bottles with fishing line wrapped around it. Recommend only staying on a Friday night but certainly 4 days is way too much.
Comment from Hotel Management
2 Dec 2024 by Guest Service Manager, Hotel Management
Thank you for taking the time to share your experience with us. We're glad you enjoyed the Fiji Friday night dinner and show but are truly sorry to hear about the challenges you faced during your stay.Your concerns regarding the cold showers, room cleanliness, breakfast, pool, and activities have been noted and shared with our team for immediate attention. This is not the level of service we aim to provide, and we sincerely apologize for the impact it had on your visit.We appreciate your honest feedback as it helps us improve. Should you choose to stay with us again, we would love the opportunity to provide you with a much better experience.
by A verified traveler
Posted 27 Nov 2024
The staff is very friendly. Especially housekeeping and food service ladies.
Comment from Hotel Management
27 Nov 2024 by Guest Service Manager, Hotel Management
Bula Shelly ! Thank you for your lovely feedback! We're delighted to hear that our housekeeping and food service team members made your stay memorable. They take great pride in ensuring our guests feel welcome and well cared for.Your kind words mean a lot to us, and we will be sure to share them with the team.We look forward to welcoming you back for another wonderful experience
by A verified traveler
Posted 25 Nov 2024
The hotel grounds are picture perfect. A great location at Pacific Harbour with friendly staff.
Comment from Hotel Management
25 Nov 2024 by Guest Service Manager, Hotel Management
Thank you for your kind words about our picturesque grounds and prime location at Pacific Harbour. We’re delighted to hear you enjoyed your stay and that our friendly staff made a positive impression.We look forward to welcoming you back for another memorable visit in the future.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Guest Service Manager, Hotel Management
Thank you for your review!
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Guest Service Manager, Hotel Management
Thank you for your review !
by A verified traveler
Posted 21 Oct 2024
the staff were so nice and friendly
Comment from Hotel Management
3 Nov 2024 by Guest Service Manager, Hotel Management
Thank you for your review ! We look forward to welcoming you back to our home !
by A verified traveler
Posted 21 Oct 2024
Nice quiet place !! Everything was great except dinner options in Indian food was horrible!! Stale food served on the next day !! Not happy in this area. But otherwise it was very good 👍
Comment from Hotel Management
4 Nov 2024 by Guest Service Manager, Hotel Management
Bula Prakash , Thank you for sharing your feedback! We're glad you enjoyed the peaceful atmosphere and that most aspects of your stay met your expectations. We apologize for your disappointment with the Indian dinner options. Your comments are essential for us, and we’ll work closely with our culinary team to ensure all dishes are freshly prepared and meet the highest standards.We appreciate your positive remarks and look forward to providing you with an even better experience next time.
