Ratings based on 969 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jul 2024
this is a very quaint and well-kept property, cute all the way around. We will be staying again. Visit Point Pinos lighthouse around the corner GREAT history.
by A verified traveler from Chico
Posted 1 Jul 2024
The proprietors were extremely friendly and anxious to please. And they did. They greeted us with enthusiasm. The property reminded us of being in a quaint Danish village. Charming atmosphere. The rooms had everything you needed. Clean, inviting and so pleasingly decorated. And walking to the beach was minutes away with great walking paths.
by A verified traveler
Posted 1 Jul 2024
The staff was really friendly and the property was pretty nice overall. Walking distance to the beach and to a few eateries. Parking was a little tight for a larger vehicle but we made it work.
Comment from Hotel Management
2 Jul 2024 by Customer Care Team, Hotel Management
Dear Chris, thank you for your feedback! We're delighted to hear that you found our staff friendly and enjoyed the overall quality of our property. It's great to know that our location near the beach and eateries was convenient for you. We appreciate your understanding regarding the parking situation for larger vehicles. If there's anything else we can do to improve your experience next time, please let us know. We look forward to welcoming you back for another enjoyable stay!Best regards,RishiSunset Inn Customer Relations Manager
by A verified traveler
Posted 27 Jun 2024
This is an interesting property located in a residential and beautiful part of Pacific Grove. We were greeted by Rishi, the general manager, who has been nothing but kind to us during our stay. The room itself is pretty small- not that you can change that. There is a fireplace which is so nice, but other than that, there is a small table between the fireplace and the bed, and we are constantly moving around gingerly to make sure we didn't knock something off to the ground. The room is otherwise in decent condition, just a bit small for a couple and definitely not enough for anything more than two (we had a room with a king bed). One suggestion we would make is for the property to reduce the number of messages sent to customers before their arrival. We received multiple messages in advance - while some were helpful, it's a lot more than what we are getting from other properties especially when the information is somewhat redundant. It's a nice and short walk to the beach which is a plus for sure...
Comment from Hotel Management
28 Jun 2024 by Customer Care Team, Hotel Management
Dear Jia, thank you for your detailed review. We're delighted to hear that you appreciated our location and found the hospitality from Rishi, our general manager, to be exceptional. We understand that the room size was a bit tight for your comfort, especially with a king bed, and we will take note of your feedback regarding the layout to see if there are ways to make it more spacious. Additionally, we appreciate your suggestion about the number of pre-arrival messages and will work on streamlining our communication to ensure it remains helpful without being overwhelming. We're glad you enjoyed the proximity to the beach and hope to welcome you back for another stay.Best regards,RishiSunset Inn Customer Relations Manager
by A verified traveler
Posted 25 Jun 2024
Property was very nice and clean. Staff was very friendly. Walking distance to beautiful beach. Excellent coffee machine and light snacks available all day
Comment from Hotel Management
27 Jun 2024 by Customer Care Team, Hotel Management
Dear Rogelio, thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our property, finding it very nice and clean and that our staff provided friendly service. It's great that you appreciated the proximity to the beautiful beach and enjoyed the excellent coffee machine and light snacks available throughout the day. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything more we can do to make your visits even better, please don't hesitate to let us know. Safe travels until we see you again!Best regards,RishiSunset Inn Customer Relations Manager
by A verified traveler
Posted 21 Jun 2024
Beautiful location, gracious staff, restful accommodations
Comment from Hotel Management
25 Jun 2024 by Customer Care Team, Hotel Management
Dear Dawn, thank you for your kind words! We're thrilled to hear that you enjoyed our beautiful location and found our staff gracious. Providing restful accommodations is a top priority for us, and we're delighted that you had a peaceful stay with us. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another relaxing visit soon. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Best regards,RishiSunset Inn Customer Relations Manager
by A verified traveler
Posted 20 Jun 2024
All staff extremely helpful from check in process, reception gave us all the local points of interest, maps with restaurants and local events. The cleaning staff placed delivered fresh cut flowers! Room was very clean and everyone wore a kind smile!
Comment from Hotel Management
21 Jun 2024 by Customer Care Team, Hotel Management
Dear Adriana, thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay with us. It's great to know that our staff made a memorable impression with their helpfulness, local tips, and friendly service. We take pride in maintaining clean and welcoming accommodations, and we're delighted that you appreciated the little touches like the fresh flowers. Your kind words mean a lot to us, and we look forward to welcoming you back for another excellent stay whenever your travels bring you our way!Best regards,RishiSunset Inn Customer Relations Manager
by A verified traveler
Posted 19 Jun 2024
Nice reasonably priced hotel in Pacific Grove. The anager, Rishi is very friendly and accommodationg. Staff was very friendly too. Lobby very small and limited continental breakfast. Much better places in tiwn to eat if you have the time.
Comment from Hotel Management
20 Jun 2024 by Customer Care Team, Hotel Management
Dear Jayne, thank you for your feedback and for choosing to stay with us in Pacific Grove! We're glad to hear that you found our hotel to be nice and reasonably priced, and we appreciate your kind words about our manager, Rishi, and our friendly staff. We apologize for any inconvenience regarding the size of our lobby and the limited continental breakfast options. We understand the importance of providing a satisfying breakfast experience, and we'll consider your comments for future improvements. If you need any recommendations for dining options in the area during your next visit, please don't hesitate to ask. We value your feedback and hope to welcome you back for another pleasant stay soon! Safe travels!Best regards,RishiSunset Inn Customer Relations Manager
by A verified traveler
Posted 19 Jun 2024
This is a lovely property, the rooms were nicely appointed, the mini-fridge and microwave came in handy, as our stay was the last half of a 4-day road trip. A gifted bottle of wine was greatly appreciated! The coffee in the lobby was outstanding, but I showed up a little late for food in the morning (10am). The second day I went earlier, and was very pleased with the selection. Overall, a great stay, the area was nice and quiet, and it was close enough to the walking trail where we got to watch otters play in the surf. Would definitely recommend!
Comment from Hotel Management
20 Jun 2024 by Customer Care Team, Hotel Management
Dear Dolly, thank you for your glowing review! We're delighted to hear that you had a lovely stay at our property and enjoyed our nicely appointed rooms, as well as the convenience of the mini-fridge and microwave during your road trip. It's wonderful to know that you appreciated the gifted bottle of wine and found our lobby coffee outstanding. We apologize for any inconvenience regarding the timing of the food in the morning but are glad to hear that you were pleased with the selection on your second day. We're thrilled that you enjoyed the peaceful area and the proximity to the walking trail where you could watch otters play in the surf. Your recommendation means a lot to us, and we look forward to welcoming you back for another great stay in the future! Safe travels!Best regards,RishiSunset Inn Customer Relations Manager
by A verified traveler
Posted 19 Jun 2024
A great little place to stay when in Pacific Grove. Rooms very clean and staff was a pleasure!
Comment from Hotel Management
20 Jun 2024 by Customer Care Team, Hotel Management
Dear Duane, thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at our hotel in Pacific Grove. It's fantastic to know that you found our rooms very clean and that our staff provided excellent service. Guest satisfaction is our top priority, and we're thrilled that we could make your visit enjoyable. We appreciate your kind words and recommendation. If there's anything else we can do to enhance your experience or if you plan to visit again, please let us know. We look forward to welcoming you back for another pleasant stay! Safe travels!Best regards,RishiSunset Inn Customer Relations Manager
