Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jun 2024
Comfortable and provate place to relax.
Comment from Hotel Management
30 Jun 2024 by Pacific Grove Inn, Hotel Management
Thank you for taking the time to share a wonderful review!We're glad to hear that you enjoyed your experience with us.Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.
by A verified traveler
Posted 28 Jun 2024
Spent a delightful 3 days in Pacific Grove.
Comment from Hotel Management
29 Jun 2024 by Pacific grove inn, Hotel Management
Thank you for taking the time to share a wonderful review!We're glad to hear that you enjoyed your experience with us.Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.
by A verified traveler from Fallbrook
Posted 27 Jun 2024
Quaint property. Spacious family suite. Comfortable bed and excellent dinner recommendation (Max’s Grill - 2 minutes walk)
Comment from Hotel Management
29 Jun 2024 by Pacific Grove Inn, Hotel Management
Thank you for taking the time to share a wonderful review!We're glad to hear that you enjoyed your experience with us.Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.
by A verified traveler
Posted 26 Jun 2024
We spent two nights at Pacific Grove Inn during our trip to California. The room was spacious, well equipped and was very clean. The location is fantastic, lots of restaurants within walking distance, grocery stores and a really good coffee shop down the road. Lovers point is a short walk, the Pacific Grove entrance gate to the 17-mil drive is only three mins away and the Monterey Bay aquarium is 5mins away. The house is located opposite to the police station and that also makes you feel extra safe.
The only downside is there is no fridge in the room, there is a communal fridge in the main house. It was an hassle as we were travelling with a toddler who needs milk early in the morning. Another point to note is that there is no one on site to help with check-in etc. All messages were replied to really quickly so not a big deal.
Comment from Hotel Management
26 Jun 2024 by PACIFIC GROVE INN, Hotel Management
Thank you for sharing your experience at Pacific Grove Inn! We're delighted to hear you enjoyed our spacious and clean rooms, as well as our fantastic location.It's great to know you found the proximity to local attractions and amenities convenient and that you felt safe during your stay. We appreciate your feedback regarding the fridge and on-site staff.We hope to welcome you and your family back soon!
by A verified traveler
Posted 25 Jun 2024
Comment from Hotel Management
26 Jun 2024 by PAICIF GROVE INN, Hotel Management
Thank you for taking the time to share a wonderful review!We're glad to hear that you enjoyed your experience with us.Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.
by A verified traveler
Posted 24 Jun 2024
Please issue a refund. Had to find another place at last minute because this was a fraud deal. A very small room was given in an another building which I refused and they cancelled after my complaints about the checkin and location
Requesting Expedia to refund and remove this listing as it is nothing close to what is shown in pictures
Comment from Hotel Management
27 Jun 2024 by PACIFIC GROVE INN, Hotel Management
We regret to hear about your dissatisfaction and the unfortunate turn of events during your recent stay. Our intention has always been to assist our guests to the best of our ability. It is possible that there was a mix-up with the room you booked online, and the room you intended to reserve was different. We also note that you mentioned leaving a negative review. We value all feedback and take it seriously to improve our services.During our efforts to assist you, the communication on the call was challenging, and our team found it difficult to reach a resolution due to the tone of the conversation. We would like to clarify that the reservation was made through a third-party platform, Expedia, and any modifications or cancellations must be processed through them. We have communicated you via phone call, text message, and expedia chat to request the cancellation. However, we did not cancel your reservation directly, as it was managed by Expedia.We are sorry to inform you that, as your reservation and payment were handled through Expedia and the reservation was not cancelled, we are unable to approve a refund on our end.We appreciate your understanding.
by A verified traveler
Posted 23 Jun 2024
Did not stay the night and my wife fell down your front steps.
Comment from Hotel Management
25 Jun 2024 by Pacific Grove Inn, Hotel Management
We are deeply sorry to hear about your wife's accident and the inconvenience you faced.We appreciate your feedback and hope your wife is doing well.
by A verified traveler
Posted 17 Jun 2024
A decent location, but place felt like a boarding house. The room had ancient furniture and carpet, not very clean. The TV remote was sticky and disgusting, had to use it with a washcloth wrapped around. The shower was ridiculously outdated and barely useable, with a trickle of water - don't blame the CA low-flow regs! Building needs some serious TLC and updating. It's Pacific Grove, a year-round tourist destination, they aren't hurting for income, invest and improve!
Comment from Hotel Management
20 Jun 2024 by Pacific Grove Inn, Hotel Management
Thank you for your feedback. We're sorry to hear about your experience.We appreciate your comments about the furniture, cleanliness, and shower. Your feedback is valuable as we strive to improve our guest experience.
by A verified traveler from Porterville
Posted 12 Jun 2024
The property is very nice, parking was plentiful. It’s an older house that has been well maintained. Many good restaurants within walking distance. Check in is via key code and there was no issue. I can’t really give more than four stars regarding staff and service as I had no physical experience with any of the staff. We would stay here again
Comment from Hotel Management
13 Jun 2024 by Pacific Grove inn, Hotel Management
Thank you for your kind review! We're delighted to hear that you enjoyed your stay and found the property well-maintained and conveniently located. We appreciate your understanding regarding our self-check-in process and are glad it was smooth for you. We look forward to welcoming you back in the future!
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
2 Jul 2024 by pacific grove inn, Hotel Management
Thank you for taking the time to share a wonderful review!We're glad to hear that you enjoyed your experience with us.Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your kind words.We hope to have the pleasure of welcoming you back again soon.
