Ratings based on 154 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Paramount
Posted 26 Oct 2024
by A verified traveler
Posted 19 Sep 2024
Do not stay here. WARNING
Leak in my room. Went I came back at night my clean clothes were wet because a leak in the ceiling. Beds were not made, no toilet paper. No hot water because power went off. No refund was offered at least for the night of all those incidents. No empathy from the staff as I explained what was going on. At 11pm I had to switch rooms. There is no carts to carry your luggage and no help. Remote control in both rooms kept acting up and twice I had to have someone go check it out.
Expedia gave me a small credit because the hotel did not offered anything.
It is very loud at nights.
by A verified traveler
Posted 15 Sep 2024
grumpy workers When I was leaving I had to wait a long time tu check out All the service was bad. I will never stay at this hotel again.
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
10 Aug 2024 by Gerente General, Hotel Management
Estimado Sr. Vicente,Agradecemos mucho su calificación. Para nosotros es gratificante saber que nuestro servicio ha cumplido con sus expectativas. Esperamos verlo pronto.
by A verified traveler
Posted 22 Jul 2024
by A verified traveler from Union City
Posted 14 Jul 2024
A nice place overall, clean and decent. Be careful not to stain towels. I got charged the equivalent to 14 US dollars because I accidentally stained one bath towel. Apparently the cleaning lady makes notes while going in to your room to clean of wherever they see as a possible charge $ The day I checked like 2 minutes after I left the room the cleaning lady arrived to the desk holding a stained towel that I left in the room, is just suspicious to me how fast she got to the desk with a towel pretending to be the stained one.. I felt unsafe for a minute thinking they spy on you.. so NO I will not stay there again for that specific reason.
by A verified traveler
Posted 3 May 2024
One of the latest casino and hotel in the area. With a great Steak house and
Comment from Hotel Management
13 Jun 2024 by Gerente General, Hotel Management
Estimado Sr. Manuel, agradecemos mucho sus comentarios y sería un placer volver a recibirlos pronto en Vía Dorada.
by A verified traveler
Posted 5 Apr 2024
by A verified traveler from Pflugerville
Posted 3 Apr 2024
comfortable, clean, friendly staff, great breakfast.!
Comment from Hotel Management
17 Apr 2024 by Gerente General, Hotel Management
Estimada Srita Laura, nos complace leer su comentario y seguiremos esforzándonos por proporcionarles un excelente servicio. Esperamos vela pronto.
by A verified traveler from Calgary
Posted 16 Mar 2024
Great option, definitely will be back!
Comment from Hotel Management
17 Apr 2024 by General Manager, Hotel Management
Dear Nadia, we really appreciate your comment and hope to seeing you soon!
