H Hotel Reviews

Dear Lewis, Thank you for staying at the H Hotel & SPA, and for finding some of your time to post a review. We appreciate your high rating, even though you got disturbed by external noise - we apologize for not having the availability to move you to a different room this time. If you consider staying with us again, please do not hesitate to contact us beforehand, and we will do our best to offer you a more suitable room and offer you an impeccable stay. Kind Regards,

Dear Sarantos, Thank you for staying at the H Hotel & SPA, and for taking a moment to share your feedback. We are sorry to see that we were not successful in meeting your expectations this time. Please be informed that you can always approach us and request the second key, or any other specific items you want to be replenished on a daily basis. However, we hope to have an opportunity to welcome you again in the future, so that we can offer you a better stay and improve this initial impression. Kind Regards,

Dear Angela, Thank you for staying at the H Hotel & SPA, and making us aware of your recent experience. Please note for your future visits, that you can always approach our reception and ask for anything you need, and we will do our best to assist you and make your stay as pleasant as possible. We look forward to welcoming you back in the future!Sincerely,

Dear Valued Guest, Thank you for staying at the H Hotel & SPA, and for taking a moment to inform us about your impression. We are, of course, not happy to see this low rating, and to notice that our service was below your expectations - we promise to look into your comments carefully, inform the Management and do our best to improve, having the satisfaction of our customers as our ultimate aim. However, allow us to kindly look back on some things that were mentioned, and provide our responses: -the room was not cleaned one day - the room was on a 'do not disturb mode', and in such cases, we respect your privacy and we are not allowed to enter, nor clean your room; - the staff refused to give clean towels - as per our verified records, the reception staff provided clean towels late in the evening, upon your request; - leaking in the room - we are aware that this occurred and we understand the inconvenience and impact on your overall impression - please accept our apology for this issue; - the noise issue - the hotel is in the center of the entertainment area, with various clubs, bars, and restaurants surrounding it, which leaves us with limited options of controlling such external noise; however, the suite you had booked is one of the quietest rooms available; We also feel that it is not ethical to claim that we were refusing to take your calls, but we are glad that you've had an opportunity to meet our Rooms Division Manager, and discuss all these things further. Your request of the late check-out was acknowledged, and we did extend it as much as possible, given the fact that we were fully booked that day, and needed to prepare the room for newly arriving guests. However, all your comments are appreciated, and we are truly sorry for not offering you a more pleasant stay this time. Rest assured that we take your feedback into account, and constantly work on enhancements. In case you change your mind and consider to visit us again, please do not hesitate to reach out to us directly, and we will go out of our ways to follow up on your stay, and offer you a much better experience. Kind Regards,

Dear Alexandra, Thank you so much for staying at the H Hotel & SPA, and for providing us with this exceptional review. We were truly delighted to be your hosts, and it is a great pleasure for us to receive your kind feedback, and compliments. It is our promise to continue with our efforts in meeting your needs, and we therefore hope to welcome you again soon!Best Regards,

Dear Sam, Thank you for staying at the H Hotel & SPA and for providing us with the best rating. We are glad to see that you are enjoying, and we hope to welcome you again!Kind Regards,

Dear Karen, Thank you a lot for staying at the H Hotel & SPA and finding some time to inform us about your stay. We are truly delighted to read your gentle words, and hear about your pleasant holiday and positive impression. Our team is grateful for your recommendation, and we appreciate your kind suggestions. We look forward to welcoming you many more times in the future!Best Regards,

Dear James, Thank you for staying at the H Hotel & SPA, and for taking some of your time to provide us with this feedback. We apologize for any dissatisfaction caused by jacuzzi malfunction, please be informed that our team was alarmed immediately and rectified it quickly after your departure. Still, we are aware that the same problem has had a negative impact on your overall satisfaction, and we hope that the compensation was finalized soon after your departure. In case you consider to visit us again, please let us know in advance, and we will go out of our way to offer you a better experience next time. Kind Regards,

Dear Cassandra, Thank you for visiting H Hotel & SPA and for providing us with this high rating. We are glad to know that you have spent some enjoyable time with us and we hope to welcome you back soon!Kind Regards,

Dear Valued Guest, Thank you for staying at the H Hotel & SPA and for sharing your feedback. We are not pleased to see that this time we failed to meet your expectations, and we will for sure share your full review and comments with our Management. Kindly be reminded that our rooms have double glazed glass, but unfortunately, some external noise cannot be fully prevented. Still, should you consider coming again during a quieter period in Malta, feel free to contact us, and we would do our best to accommodate you and make sure your next visit is better. Kind Regards,