Oze Tokura Onsen Hotels

"Very friendly staff. Clean and large room. Fantastic view of the lake from rooms. Very comfortable stay. Tobu bus stop 28 is right out front of the hotel so super easy to get to/from Nikko train stations with luggage; and to many nature sites and hiking trails."

"Kind stuff, good food, the condition are much better than I thought. I think the rooms are renovated and very comfortable."

"The hotel was immaculate both with respect to aesthetic and cleanliness. The staff were all friendly, accommodating and always working hard. They were caring and paid close attention to detail."

"The staff are helpful. The room is spacious."

"Yes very helpful"

"we had a great stay at lake side nikko! the lady at the front was incredibly sweet and accommodating :) the room was spacious and came with all necessities. if you have heavy luggage be ready for a workout since there are no elevators. otherwise great service and comfortable stay! 10/10"

"The room was clean and the staff were both polite and pleasant. There is a wonderful lake view lounge and an adjacent game room that you can use to spend a couple of hours away. Sadly, there is a distinct lack of amenties and stores open during winter, so please bear that in mind when you visit the area during this period. We were also unable to visit the restaurant, as we were told that we had to make a reservation in advance, which was not presented to us. Overall, it was a very pleasant visit. "

"We had a 16 days Minakani Onsen trip, staying in 6 different hotels. We stayed at Hotel Lomosa for 3 nights in total. We had clean, big and two queen size beds room, with buffet breakfast included. Excellent staff provided great service. The buffet was nice and thoughtful. The onsen quality and bathing area are totally acceptable! The owner drove us between hotel and train station was greatly appreciated! We wish Lomosa the best!!!"

"Only the price of the stay makes it a 5 star hotel! Fabulous grounds and rooms over Chuzenji lake but the service was dismal. Rooms not ready at check-in but what’s worse is that one of the rooms given had marks of someone having sat on the bed as we walked in. Allocates time slots for breakfast with a few seats at the grilled counter of the teppanyaki restaurant with additional fragrance of the grilled fish from the night before and facing a wall with that. Sharp fish bones found in 2 of the savoury cakes during our afternoon tea. Stupid seating arrangements at the Lake House restaurants with a very uncomfortable sofa and no stock on the only Italian wine we ordered. We have been clients of RC Tokyo for 17 years with no problem at all but the RC Nikko is a disgrace to the Japanese welcoming tradition. It comes down to the hotel management and this GM should be fired! There is a management problem at every level and it generally comes down from the top! Stay away! "