Ratings based on 94 Verified Reviews
3.0 Room cleanliness
2.6 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
inconsiderate
Posted 11 Aug 2020 on HotelsThis is no longer the OYO. It’s American Inn as of August 1st. So I had to pay AGAIN for my stay because I booked in July. I’m waiting for OYO to refund me my payment but as of right now I’m out almost $600 on a 4 night stay.
This should have been communicated to me so I could have had the time to cancel my booking and find somewhere else to stay. Obviously they haven’t told Hotels.com that this change has been made.
by A verified traveler from K.C
Posted 28 Jul 2020 on CheapTickets
It's July and there was a padlock on the gate to swimming pool. Staff did not know why and no offer to find out. We had picked this motel over cheaper rooms elsewhere because of pool.
Comment from Hotel Management
29 Jul 2020 by Clay, Hotel Management
Hi, Tom! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Clay!
by A verified traveler
Screwed over
Posted 13 Jul 2020 on HotelsWent to the front desk and told the man I had a paid reservation with hotels.com and he would not accept it. He told me you pay here if you want to stay here. He was tired of waiting on hotels.com to pay him. Needless to say with a car load of kids at 10pm I paid him again to stay there. Please remove this hotel from the listings because he is screwing people over.
Comment from Hotel Management
14 Jul 2020 by Chris, Hotel Management
Hi, Sara! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Chris
by A verified traveler
Posted 25 Jun 2020 on Hotels
Comment from Hotel Management
26 Jun 2020 by Marie, Hotel Management
Hi, Daniel! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Marie!
by A verified traveler from Dover AR
Posted 18 Jun 2020
Good service, clean room , around the motel was quite.
Comment from Hotel Management
19 Jun 2020 by Ammy, Hotel Management
Glad to see that you have rated us super, Bryant! Hope to serve you soon with an even more happening stay. Regards, Daniel.
by A verified traveler
Posted 5 Apr 2020
Comment from Hotel Management
6 Apr 2020 by Cheshta, Hotel Management
We appreciate your positive rating. We do take pride to serve our guests with an amazing experience. Regards, Jorge
by A verified traveler
Posted 26 Mar 2020 on Hotels
Comment from Hotel Management
27 Mar 2020 by Ammy, Hotel Management
Hi, Daman! Thank you for the bright stars :) Looking forward to your continuous love and support. Regards, Ryan
by A verified traveler from Charlotte, NC
Posted 13 Mar 2020
Nicest motel I've ever stayed at. Very reasonable rates. They offer breakfast. If you miss the times for the breakfast, they still have coffee, tea, juices, and cereals available. They are very clean. People who work there are very polite and accommodating. Right next to a super cheap gas station. Was 1.87/gallon while i was there. Showers super nice and clean. Bed sheets had no stains, very fresh.
Comment from Hotel Management
13 Mar 2020 by Cheshta, Hotel Management
Hi, It feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Jose
by A verified traveler
Disgusting
Posted 23 Feb 2020 on HotelsI’ve never left a review anywhere: reception was horrible. Cannot recommend this place to anyone.
Comment from Hotel Management
24 Feb 2020 by Cheshta, Hotel Management
Hi, Joseph! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Cheshta
by A verified traveler
Posted 23 Feb 2020 on Hotels
Comment from Hotel Management
23 Feb 2020 by Cheshta, Hotel Management
Sincere Apologies, We are disappointed to see that our guest dissatisfaction, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Cheshta
