Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
This hotel leaves a lot to be desired for the rates they charge. 1 elevator wasn't running. Coffee maker was broken. No glaases in the room except for paper cofee cups. 400 a night is a little steep for a place that can't keep up with motel6.
Comment from Hotel Management
25 Nov 2024 by Lee, Hotel Management
Hello and thanks for your feedback. We appreciate everyone's opinion and making sure we please you while you're staying here with us. We do hope that these concerns were addressed to the staff that was on duty during your stay, we are100% sure we could have got you what you would've needed our assistance with, as we make sure to give our guest everything that they need while you are here with us during your stay.We hope that you would visit us again in the future. Happy holidays to you and yours
by A verified traveler from GLENSIDE
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Lee, Hotel Management
Good morning, and thanks for your feedback.we hope that your stay here was nothing but short of amazing. We would love to have you back here again with us at The Hampton Inn and Suites National Harbor.
by A verified traveler from Lincoln
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Lee, Hotel Management
Good morning thanks so much for your feedback, we greatly appreciate it and hope to have you here with us again at The Hampton Inn and Suites National Harbor, until next time safe travels to you and yours.
by A verified traveler
Posted 17 Nov 2024
The front desk staff was very helpful and made check in check out a smooth experience
Comment from Hotel Management
18 Nov 2024 by Lee, Hotel Management
Good morning and thank you for your feedback. We greatly appreciate your taking the time to leave us a review. We look forward to seeing you again here at the Hampton Inn and Suites national Harbor, till next time safe travels to you and yours.
by A verified traveler
Posted 17 Nov 2024
National Harbor is a beautiful are with lots on dining options within a short walking distance.
Comment from Hotel Management
18 Nov 2024 by Lee, Hotel Management
Good morning and thank you so much for your feedback, we greatly appreciate it and look forward to your return to stay here at the Hampton Inn and Suites National Harbor from the staff here safe travels.
by A verified traveler
Posted 16 Nov 2024
Staff was pleasant hotel was very clean, breakfast had great selections and variety. While the parking garage was directly across the street upon check in I was told to get a ticket and bring to front desk and they cover it. Not true, even though we were able to park every day from that same pass, we were charged $48 after we ch3cked out.
The other only negative was the second elevator was outbof service the whole time we were there and it made the wait long.
Comment from Hotel Management
18 Nov 2024 by Lee, Hotel Management
Hello good morning and thank you for your time to leave us a review. We are thrilled to know you enjoyed your stay here with us. We would like to inform you that we do not cover parking for your stay, our parking is 24.00 a day, however we provide in and out access for the day for each day that you pay for parking, when you bring your ticket to the front desk, we just scan your ticket to ensure that you have the in and out access but you are still responsible for parking payment each day so if you stayed for 2 days 24.00 the total for 48 sounds right that's your total for your 2 day stay and parking. We do look forward to your return to stay here at The Hampton Inn and Suites National Harbor in the meantime safe travels and again thank you
by A verified traveler
Posted 14 Nov 2024
Great start
Comment from Hotel Management
14 Nov 2024 by Lee, Hotel Management
Good morning, and thank you so much for your feedback, we greatly appreciate your taking the time out to leave us review. We look forward to your return to stay here with us again at The Hampton Inn and Suites National harbor.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Lee, Hotel Management
thank you so much for your feedback we appreciate you taking the time out of your day to leave us a review. we do hope that moving forward for your next visit that we can get that score from a 2 to a 5. Until next time safe travels to you and yours.
by A verified traveler
Posted 8 Nov 2024
Our room was very clean and the staff were welcoming. Would stay here again.
Comment from Hotel Management
8 Nov 2024 by Lee, Hotel Management
Good morning, thank you for your feedback. We greatly appreciate it. We look forward to seeing you back here again to stay with us at The Hampton Inn and Suites National Harbor.
by A verified traveler
Posted 7 Nov 2024
Everything was good
Comment from Hotel Management
8 Nov 2024 by Lee, Hotel Management
Good morning, thank you so much for your feedback. We greatly appreciate it. We look forward to seeing you again here at The Hampton Inn and Suites National Harbor.From the staff here safe travels until next time.
