Ratings based on 19 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2023
Comment from Hotel Management
18 Dec 2023 by Your Platinum Pillows Team, Hotel Management
Hi Yoon, Thank you for taking the time to provide a review of our property. We truly value your feedback and would like to ensure that we're meeting your expectations.
by A verified traveler
Posted 30 Jan 2023 on Hotels
by A verified traveler
Posted 14 Jun 2021 on Hotels
A last minute change was required due to a maintenance problem at the apartment originally booked. A nearby alternative equal to the original was provided at no extra charge. 20 minute bus to center of Oxford.
by A verified traveler
Posted 3 Feb 2020 on Hotels
Comment from Hotel Management
7 Feb 2020 by Sarah Crowner, Hotel Management
Dear Guest,
We are delighted to see that you have had a great stay with us. We sincerely hope to welcome you back on your next visit to Oxford.
With Kind Regards,
Platinum Pillows Team
by A verified traveler
Pictures do not tell the story!
Posted 21 Sep 2019 on HotelsSecond bedroom is about 6sqm. No soaps or shampoos. Massive cleaning fee, yet, you have to ensure kitchen is left as it was found. NOT worth the cost. I will not return to this accommodation.
Comment from Hotel Management
26 Sep 2019 by Sarah Crowner, Hotel Management
Dear Howard,
Thank you for taking the time to leave some feedback following your stay. Your comments are valuable to us to ensure that we are continually improving our guest experience.
We are sorry to hear that some of the elements of your stay did not meet your expectations. Had you have let us know we could have bought some shampoo and soap straight to the apartment for you, unfortunately this was an oversight of our cleaning team on this occasion.
The cleaning fee we charge is to clean and set the apartment with bedding and towels. We do politely ask guests to leave the apartment as they found it.
Thank you once again for your feedback, we will review your comments and see where we can look to improve.
With Kind Regards,
Platinum Pillows Team
by A verified traveler
Posted 6 Aug 2019
Very nice and clean little apartment close to downtown Oxford. Had almost everything you need, even a little apartment-size washer/dryer. I think it was newly refurbished, so did have a couple of things missing: no pepper in the pepper shaker, no spices in the spice rack, and it could use a couple of small furniture items to set things on like suitcases and bathroom towels in the bathroom, but other than that it was a wonderful stay and I would definitely come here again. Owners are gracious and helpful.
Comment from Hotel Management
6 Aug 2019 by Sarah Crowner, Hotel Management
Dear Guest,
Thank you so much for taking the time to leave us some feedback following your stay.
We were delighted to hear that you liked the apartment and that you found your interactions with us easy, this is something we work really hard to achieve with our guests.
Thank you for your feedback about the things you felt were missing, we have a policy that we don't supply any perishable food related items in the apartments for health and safety reasons, so this is something we would normally expect the guests to bring with them or buy locally.
I will pass on your ideas about the furniture items to our property team and maybe this is something we could look at doing in the future.
We hope to welcome you back on your next stay in Oxford.
Many thanks and Kind Regards,
Platinum Pillows Team
by A verified traveler from Boston
Far from city center
Posted 1 Aug 2019 on HotelsVery far away from the city center, about a 30 minute walk. Apartment and staff was nice. One bedroom was very, very, small, basically a closet with a bed in it, had to climb on the bed in enter the room. Some mold in the bathroom. Not the best, wish we stayed closer to the city.
Comment from Hotel Management
1 Aug 2019 by Sarah Crowner, Hotel Management
Dear Deborah,
Many thanks for taking the time to leave us your feedback following your stay at Rana Apartments.
We were pleased to hear that you liked the apartment overall and found dealing with us here at Platinum Pillows a positive experience.
We were sorry to hear that you had some issues with the bedroom and the location. Rana Apartments is very popular with guests who need access to the John Radcliffe Hospital, but as you correctly identify it is a short drive/bus ride into town.
We do have several apartments around Oxford all with excellent links to the town centre. I hope that you will consider staying with us again, should you visit Oxford in the future. Perhaps we could discuss what your ideal location would be and help you book something there.
With Kind Regards,
Platinum Pillows Team
by A verified traveler
Posted 11 May 2019
The property is situated in a convenient location for transportation, and groceries shopping.
The property staff was nice, responsible and assessable. We had a few issues with the flat and they sent a handyman the morning following out check-in night.
The property was clean and well stocked with linen and paper supplies. Kitchen is stocked with necessities like utensils, not a lot but meets daily needs.
Our major complaint is that the place is not well maintained. We had the following issues which were unresolved as of out check-out day:
1) designated parking space was occupied by other cars. I thought this should have been resolved by out second night of stay.
2) the laundry washer was not operable. Coin operated launderettes were inconvenient and expensive in the neighborhood.
Comment from Hotel Management
23 May 2019 by Platinum Pillows Apartment Team, Hotel Management
Dear Guest,
Thank you for taking the time to leave us some feedback following your stay with us.
We were pleased to hear that overall you enjoyed your stay at the apartment and that you found the location and facilities met your expectations well.
We can only apologise for the issues you experienced with the parking and the washing machine. As you note, we did send out our Facilities Co-Ordinator as soon as possible to look at the washing machine. As it turns out, the problem was more serious than we first thought, unfortunately we were unable to fix it during the time you were staying with us.
The parking problem, was unusual, however we did find an alternative space for you to use but I can only imagine that this was very frustrating at the time and would like to apologise for any inconvenience caused.
Many thanks again for your feedback, we hope to welcome you again on your next trip to Oxford.
With Kind Regards,
Platinum Pillows Apartment Team
by A verified traveler
Posted 2 Nov 2018 on Hotels
Comment from Hotel Management
8 Nov 2018 by Sarah Crowner, Hotel Management
Many thanks for taking the time to leave us a review. Your feedback is very important to our business as this helps us to continuously improve. Although you have given us a great rating, if there is anything we could have done to make your stay with us a 5/5 please do contact us and let us know.
by A verified traveler from Honolulu
Posted 22 Oct 2018 on Orbitz
Excellent location. Bus or taxi convenient. Nice community. Good local restaurants. Nice kitchen.
Comment from Hotel Management
22 Oct 2018 by Sarah Crowner, Hotel Management
Thank you so much for taking the time to leave a review following your stay with us. Your feedback is a very important part of our business and helps us to continuously improve. We are so pleased to hear that you found the apartment location so convenient and on a personal level that you particularly liked the kitchen in the apartment - that is great to hear! We agree that the local area and nearby restaurants are great. We would love to welcome you again in the future. With kind regards, Sarah, Platinum Pillows Apartments Team.
