Ratings based on 21 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2022 on Travelocity
Property was great for our group - lots of room, well kept and great location The one washroom would be an issue for a large group
by A verified traveler
Posted 18 Nov 2019 on Hotels
Comment from Hotel Management
19 Nov 2019 by Sarah Crowner , Hotel Management
Dear Guest,
Many thanks for taking the time to leave us your rating following a recent stay at Cherwell Gates.
We hope to welcome you back to our apartments on your next visit to Oxford.
With Kind Regards,
Platinum Pillows Team
by A verified traveler
Posted 22 Sep 2019 on Hotels
Location - brilliant! Facilities, bed, linen, security are all amazing - lovely and new and my room was really clean, tidy and comfortable. Really noisy when the window was open and no aircon so can get hot. I was there over a weekend and the others in the house weren’t that clean in the kitchen so could be a problem for anyone who is fanatical about mess and dirty plates.
Comment from Hotel Management
24 Sep 2019 by Sarah Crowner , Hotel Management
Dear Guest,
Thank you so much for taking the time to leave us some feedback following your recent stay.
Feedback is very important to us to ensure we are continually reviewing our guest experience.
We were so pleased to receive your comments about the location, cleanliness of your room and your overall comfort during your stay. This is exactly what we hope for all of our guests.
Thank you for your comments about the external noise and the challenges of sharing with other guests. This is definitely something that other potential guests will find useful to know. We do provide ear plugs in each room, as we know that being in a busy central location can be noisy and we would have definitely have provided a fan for you had you have let us know during your stay that you were finding it a bit hot.
We sincerely hope to welcome you back to our apartment on your next visit to Oxford.
With Kind Regards,
Platinum Pillows Team
by A verified traveler
Posted 3 Jul 2019 on Hotels
Comment from Hotel Management
5 Jul 2019 by Sarah Crowner, Hotel Management
Dear Martha,
Many thanks for taking the time to leave us your rating. We hope that you enjoyed your time with us and hope to see you again on your next visit to Oxford.
With Kind Regards,
Platinum Pillows Team
by A verified traveler
Posted 15 May 2019 on Hotels
Comment from Hotel Management
22 May 2019 by Sarah Crowner, Hotel Management
Many thanks! We are so pleased you enjoyed your stay with us. We look forward to welcoming you again in the future.
by A verified traveler
Posted 4 Nov 2018
Comment from Hotel Management
6 Nov 2018 by Sarah Crowner, Hotel Management
Many thanks for your great review. We are so pleased that you enjoyed your stay with us. We hope to welcome you again.
by A verified traveler
Posted 28 Oct 2018
Excellent place to stay. Very good facilities. The ROoMs are tidy and the place is clean. Good control system, TVs, refrigerators and others.
Comment from Hotel Management
29 Oct 2018 by Sarah Crowner, Hotel Management
Thank you so much for taking the time to leave a review following your stay with us. Your feedback is a very important part of our business and helps us to continuously improve. We are so pleased to hear that you found the apartment facilities so well appointed and thank you for your comments about the cleanliness of the apartments, we put a lot of effort into keeping this at a high standard, so we are pleased to hear your feedback on this. We would love to welcome you again in the future. With kind regards, Sarah, Platinum Pillows Apartments Team
by A verified traveler from London
Posted 27 Oct 2018
3 bedroom flat advertised as a hotel; probably the most noisy room I have ever stayed in Oxford. No cleaning for 7 days. Never Again
Expedia should take notice and should not be advertised as a Hotel.
Comment from Hotel Management
31 Oct 2018 by Sarah Crowner, Hotel Management
Thank you for taking the time to leave us a review. We were really sorry to hear that the accomodation did not live up to your expectations. Had you made us aware of this during your stay with us we would have been more than happy to have offered to re-locate you to one of our other apartments.
We offer a free linen and towel change for any of our guests staying 7 nights or more. As your stay was for 5 nights whilst this would not be usual for us to do so we would have been happy if you had let us know to have arranged this for you and also to have discussed for your room to have been cleaned.
The shared facilities were cleaned twice during your 5 day stay by our house keeping team.
We were also sorry to hear that you felt that our property was not accurately advertised via Expedia. Our Property is advertised as a guest house on Expedia's web platform and not a hotel and we wish to assure you that we comply honestly with their terms of reference in how this property is represented.
We are sorry again that your stay did not live up to your expectations and that we were unable during your stay to have had the opportunity to have resolved this with you.
by A verified traveler
Decent room; shared bath
Posted 11 Oct 2018 on HotelsDecent little room close to the University. The room does not have its own bathroom; it is shared with 3 other rooms, so a bit of a problem if you have to go, and there is someone in the bath. The room is up 2 flights of narrow stairs. Comfy bed and room which faces St. Clements, but not too noisy. The carpet was really dirty and stained, but otherwise room was ok. Also, no mention of $35 cleaning fee when I booked. Also, one morning there was no hot water, which sucked.
Comment from Hotel Management
26 Oct 2018 by Sarah Crowner, Hotel Management
Thank you for taking the time to leave us a review. We are pleased that you liked our room and its location. Feedback is a very important part of our business and helps us to continuously improve. We were sorry to hear of your experience during your stay. I have already made the Management Team aware of your comments about the carpet so we will see if we can resolve that asap. We do have a 24 hour helpline and would have been happy to discussed any concerns you had during your stay. We would love to welcome you again in the future and if you do please feel free to contact us and we will resolve any issues whilst you are staying with us. Kind regards, Platinum Pillows Apartments Team
by A verified traveler
Posted 20 Sep 2018 on Hotels
Good location. Large clean flat. Cleaning fee was however compulsory when advertised as optional.
Comment from Hotel Management
25 Sep 2018 by ETX-AlanGrosvenor, Hotel Management
Thank you so much for taking the time to leave us a review. We were really pleased to hear you found the apartment clean and in a good location. With regards to the cleaning fee as you mention we do charge our guests for a cleaning fee and apologise if there was any misunderstanding with this.
Thank you for booking with us. We really appreciate it and do hope you re-visit us again in the near future
kind regards,
Suzi and Alan
