Ratings based on 447 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
The staff was amazing. I gave a bad review because of the construction. It was hard to find parking. The last night it felt like the air stopped working and it was humid in the room and building. Should lower prices while this is going on.
Comment from Hotel Management
13 Nov 2024 by Carrey, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff amazing, as they work hard to provide exceptional service.We sincerely apologize for the inconvenience you experienced due to the ongoing construction. We understand how frustrating it can be to navigate parking and deal with discomfort in your room, especially with the humidity. Your concerns regarding the air conditioning are being addressed to ensure a more comfortable experience for our guests.We appreciate your suggestion about pricing during the construction period and will certainly take it into consideration as we strive to improve our guests’ experiences. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future when we can provide you with the exceptional stay you deserve.
by A verified traveler
Posted 7 Nov 2024
Being quiet and convenient to restaurants and shopping.
Parking was bad, maybe remodeling ?
Comment from Hotel Management
8 Nov 2024 by Carrey, Hotel Management
Thank you for your feedback! We're glad to hear that you found our hotel quiet and conveniently located near restaurants and shopping. We apologize for the parking situation and appreciate your patience as we work on improvements, including remodeling. Your comments are valuable to us, and we hope to welcome you back for an even better experience in the future!
by A verified traveler
Posted 4 Nov 2024
This place is super sweet!!! Nice place nice people house keepers are awesome!!!
Comment from Hotel Management
5 Nov 2024 by Carrey, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and enjoyed the ambiance of our hotel. Our housekeeping team works hard to ensure comfort and cleanliness, so your compliments mean a lot to us. We look forward to welcoming you back soon for another fantastic stay!
by A verified traveler
Posted 2 Nov 2024
There’s construction going on. Parking was limited. Outside looked horrible
Comment from Hotel Management
2 Nov 2024 by Carrey, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the ongoing construction. We understand how this can impact your overall experience, and we're actively working to complete the project as swiftly as possible to enhance our facilities for all guests.We also acknowledge the parking limitations and strive to ensure every guest can find a suitable spot. Your comments are valuable, and we will work to improve this aspect of our services.As for the exterior appearance, please rest assured that our renovations are aimed at improving our hotel's overall look and feel. We appreciate your patience during this time and hope you will consider staying with us again in the future to experience the finished result.Thank you for your understanding.
by A verified traveler
Posted 19 Oct 2024
Staff very nice. Facility clean and inviting. Renovating outside parking space is limited.
Comment from Hotel Management
21 Oct 2024 by Carrey, Hotel Management
We greatly appreciate you taking the time out to leave us your feedback regarding your stay. We're so happy to hear that you were pleased with our friendly staff, our clean and inviting facilities. I would like to apologize about the limited parking during our remodel. I can understand how frustrating it may have been trying to find a parking spot. We hope you'll come back to see the completed renovations next year and also give us another opportunity to provide you with a comfortable, carefree stay. We look forward to seeing you!
by A verified traveler
Posted 4 Oct 2024
My reservation was a king room and they didn’t have a king room when we arrived
Comment from Hotel Management
6 Oct 2024 by Carrey, Hotel Management
I'm sorry to hear about your experience. We apologize for the inconvenience and will definitely look into what happened with your reservation. We strive to ensure that all our guests have a comfortable stay, and we regret that we were unable to provide the room you had requested. We appreciate your feedback and will use it to improve our services. We hope you will give us another opportunity to provide you with a comfortable, carefree stay the next time you are in the area.
by A verified traveler
Posted 3 Oct 2024
Wasn't overly clean. Was very dated. Seemed like an older hotel chain that was switched over to a Fairfield. Very limited parking due to so many storage bins in the parking lot.
Comment from Hotel Management
4 Oct 2024 by Carrey, Hotel Management
We sincerely appreciate your candid feedback. I would like to mention our hotel is actually under renovation, as of October 1st, which is why we have the containers in our parking lot. We do apologize about the limited parking space. I understand how frustrating that must have been. We hope you will give us another opportunity to provide you with a clean, comfortable and care free stay the next time you are in the Owensboro area. We would love to welcome you back to check out the updates!
by A verified traveler
Posted 3 Oct 2024
Clean and staff was nice. The whole place needs an update.
Comment from Hotel Management
4 Oct 2024 by Carrey, Hotel Management
Lindsay,Thank you for taking the time out to let us know your feedback regarding your stay with us. We're glad to hear that you enjoyed our clean rooms, as well as our friendly staff. Our hotel is actually under renovation, as of October 1st. We hope that you will come back to check out the new updates the next time you are in the area. We look forward to seeing you!
by A verified traveler
Posted 24 Sep 2024
The staff was very friendly and efficient. Hollie checked us in quickly. Terri greeted us both mornings with a smile and light conversation. She was constantly checking to make sure the breakfast area was kept clean, and that the food was hot. Please thank them both for being exceptional employees.
Comment from Hotel Management
24 Sep 2024 by Carrey, Hotel Management
Thank you for taking the time to share your experience with us. We are thrilled to hear that Hallie and Terri provided you with exceptional service during your stay. We will make sure to pass along your kind words to them. Our team takes great pride in creating a welcoming and efficient experience for our guests, and we are delighted that they made such a positive impression on you. We look forward to sharing your compliments with them, and we hope to have the pleasure of welcoming you back in the future!
by A verified traveler
Posted 2 Sep 2024
Very clean and comfortable room. Nice breakfast options. All of the staff I encountered were friendly and polite. Will be staying again on my next visit
Comment from Hotel Management
3 Sep 2024 by Carrey, Hotel Management
Thank you for sharing such positive feedback about your recent stay with us. We're thrilled to hear that you found your room to be clean and comfortable and that you enjoyed the breakfast options. It's also wonderful to hear that you had pleasant encounters with our friendly and polite staff. We're honored to have earned your loyalty, and we look forward to welcoming you back on your next visit.
