Ratings based on 416 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2022
Building is pretty run down, and my room was pretty dirty. Still had hair on the pillows from the last person who stayed in the room. Floor was dirty as well.
Comment from Hotel Management
5 Jul 2022 by Brand Experience Team, Hotel Management
Hi Jack,
We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.
Lilith
#Team6
by A verified traveler
Posted 28 Apr 2022
I reserved the room with my credit card and wanted to pay cash when I arrived. Not only did I pay cash but they also charged my card and refuse to refund my money.
Comment from Hotel Management
4 May 2022 by Brand Experience Team, Hotel Management
Dear Charlene,
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.
It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.
by A verified traveler
Posted 28 Apr 2022
Never will stay there again it’s just to dirty
Comment from Hotel Management
4 May 2022 by Brand Experience Team, Hotel Management
Dear Jessica,
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.
In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.
by A verified traveler
Posted 24 Apr 2022
Customer service was nice
Comment from Hotel Management
4 May 2022 by Brand Experience Team, Hotel Management
Dear Lanita,
From everyone at Motel 6, we’d like to apologize for any error on our part that may have led to reservation issues or a less than perfect stay.
by A verified traveler
Posted 20 Apr 2022 on Hotels
The location of the hotel is near many places to eat and value for what Inpaid.
Comment from Hotel Management
4 May 2022 by Brand Experience Team, Hotel Management
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels.
by A verified traveler
Posted 19 Apr 2022
great location, cheap. drove up at midnight to check in and there were 2 cop cars in the parking lot confronting a couple of scumbags, smelled like a mexican forest fire (marijuana). you get what you pay for.
Comment from Hotel Management
4 May 2022 by Brand Experience Team, Hotel Management
Dear Jeffrey,
Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.
by A verified traveler
Posted 4 Apr 2022 on Hotels
We walked in asked for our money back and checked into another hotel
Comment from Hotel Management
6 Apr 2022 by Nancy Y., Hotel Management
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.
It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.
Nancy Y.
#Team6
by A verified traveler
Posted 30 Mar 2022 on Hotels
Comment from Hotel Management
6 Apr 2022 by Nancy Y., Hotel Management
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.
Nancy Y.
#Team6
by A verified traveler
Posted 21 Mar 2022 on Orbitz
The tv didn’t work! I tried to turn it on and it never came on. My neighbors were noisy when passing as if everyone was up at 1am. Parking was crazy! No one parked within the lines which made me park outside the lines. Other than what I’ve mentioned, it was fine. The location was perfect!
Comment from Hotel Management
6 Apr 2022 by Nancy Y., Hotel Management
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.
Nancy Y.
#Team6
by A verified traveler
Posted 20 Mar 2022 on Hotels
Comment from Hotel Management
6 Apr 2022 by Nancy Y. , Hotel Management
We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.
Until then, we’ll leave the light on. For you.
Nancy Y.
#Team6
