Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
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Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Amy,We're sorry that you stay didn't meet your expectations. We hope you will give us the opportunity to gain your confidence on a future date.Warm Regards,George KatzGeneral Manager
by A verified traveler
Posted 12 Nov 2024
by A verified traveler from san pedro
Posted 12 Nov 2024
Room was clean
Painless checkin checkout
Good bar
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Lance,It was nice having you join us at Marriott Kansas City Overland Park and we appreciate your positive feedback regarding our pristine accommodations, wonderful drinks, and efficient check-in. Thank you for your review, and we hope you'll consider returning for another terrific stay in the future.Warm Regards,George KatzGeneral Manager
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 10 Nov 2024
No hot water for 3 days
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Amy,Thank you for sharing your experience. We understand the inconvenience caused by the lack of hot water during your stay, and we apologize for this disruption. Your feedback is important to us, and we will be addressing this issue to ensure a better experience for future guests. We hope to have the opportunity to provide you with a better stay in the future.Warm Regards,George KatzGeneral Manager
by A verified traveler
Posted 6 Nov 2024
Love this place. Try to come every year.
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Thank you for your kind words! We're thrilled that you had an excellent experience with us and that we've been able to go above and beyond for you again and again over the years. It was a pleasure having you here, and we look forward to welcoming you back to Marriott Kansas City Overland Park for another fabulous stay in the future.Warm Regards,George KatzGeneral Manager
by A verified traveler
Posted 28 Oct 2024
Great hotel to visit and I enjoyed the amenities.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Janice,Thank you for taking a moment to share your feedback. We're pleased to hear that you enjoyed your stay, and appreciated our amenities. It was a pleasure having you here at Marriott Kansas City Overland Park, and we look forward to your next stay with us.Warm Regards,George KatzGeneral Manager
by A verified traveler
Posted 25 Oct 2024
The toilet is not flushing .
Comment from Hotel Management
27 Oct 2024 by General Manager, Hotel Management
Thank you for your feedback. We regret to hear of your concerns. Please know that our front desk team is available to address any issues you encounter during your stay. Nevertheless, we will inform our maintenance team to ensure that everything is working accordingly. We appreciate you bringing this to our attention.Warm Regards,George KatzGeneral Manager
by A verified traveler from Wichita
Posted 25 Oct 2024
Older property but well maintained. Staff had difficulty understanding type of accessible room needed to accommodate my spouse. Required moving rooms to obtain a room that was partially accessible. Hotel could improve in this regard.
Comment from Hotel Management
27 Oct 2024 by General Manager, Hotel Management
Dear Anita,Thank you for sharing your experience. We regret the initial challenges in securing suitable accommodations for your spouse and appreciate your patience as we worked to find a solution. Your feedback is valuable in helping us improve our approach to accessibility, and we’ll address this to ensure a smoother experience for all guests. We look forward to welcoming you back for a more seamless stay.Warm Regards,George KatzGeneral Manager
by A verified traveler
Posted 23 Oct 2024
