Ratings based on 859 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Staff was very friendly. Hotel was clean and tidy
Comment from Hotel Management
19 Dec 2024 by Manager, Hotel Management
Hello Michael,We are pleased to hear that you found our staff to be friendly and enjoyed the cleanliness of our hotel. Your feedback is greatly appreciated.
by A verified traveler from Olathe
Posted 7 Dec 2024
Nice
Comment from Hotel Management
10 Dec 2024 by Manager, Hotel Management
Hello Veun, We are delighted to hear that you had a pleasant stay at our hotel. Your feedback is important to us, and we appreciate you taking the time to share your experience. Should you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 30 Nov 2024
We felt the overall look of the hotel was clean, our room and my daughters smelled like pet urine. The first night there one of our beds had stains on the sheets and we had to ask for new ones. Some of the cosmetic repairs in our room were poorly done and very visible, drywall repair, painting, etc.. The bathroom fan sounded like it had water dripping in it.
The people above us were up most of the night and very loud, it sounded like they were running/stomping across the floor most of the night.
Breakfast was good and they had a nice variety of choices, pool and hot tub were adequate for our needs.
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Kristen, Thank you for sharing your detailed feedback with us. We appreciate your compliments on the cleanliness and breakfast variety. We're sorry to hear about your other experiences and regret any inconvenience caused during your stay. Your comments will be shared with the relevant teams for their awareness and improvement purposes. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 30 Nov 2024
There were no tables in the rooms, which seems to be a trend with these hotels. The hand basin water was reduced to a trickle if you wanted hot water and blasted out over the edge of the sink if you turned it to cold.
Our neighbors were LOUD all night for 2 nights. The bed was great, the shower was lovely, but television was all children's programs or sports and shopping.
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Dee Ann, We apologize for the inconvenience you experienced during your stay. It's valuable to hear your feedback so we can work towards improving our guests' experience. We always strive to provide a comfortable environment with a variety of entertainment options. Your insights will be shared with our team for consideration.
by A verified traveler
Posted 29 Nov 2024
Good location
Comment from Hotel Management
1 Dec 2024 by Manager, Hotel Management
Hello Steven,We're pleased to hear you appreciated our hotel's convenient location. Your feedback is important to us as we strive to offer a comfortable stay for all our guests. Should you have any other comments or suggestions, please feel free to reach out to us directly. Thank you for choosing to stay with us.
by A verified traveler
Posted 29 Nov 2024
Everything I needed and wanted was within 10 mins of the hotel. If I ever visit again, this is where I’ll stay!
Comment from Hotel Management
30 Nov 2024 by Manager, Hotel Management
Hello Kara,We're thrilled to hear that you found our hotel's location convenient for your needs! It's fantastic to know that you'll consider staying with us again in the future. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay.
by A verified traveler from Hays
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Kevin,We are thrilled to hear that you had an excellent stay with us! We look forward to welcoming you back in the future for another wonderful experience.
by A verified traveler
Posted 21 Nov 2024
Clean and comfortable hotel.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Bradley,We are pleased to hear you found our hotel clean and comfortable. Your positive feedback is greatly appreciated. Thank you for choosing to stay with us.
by A verified traveler
Posted 21 Nov 2024
Great for the soccer team being close to the fields
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Shawnda,We're delighted to hear that our hotel's proximity to the soccer fields was convenient for your team. Your feedback is invaluable to us as we continue to cater to the needs of our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Dana,We are thrilled to hear you had an excellent stay at our hotel! Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
