Ratings based on 993 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Clean and Good customer service from the General Manager
Comment from Hotel Management
13 Nov 2024 by Hotel Management, Hotel Management
Dear Frank, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
Property was good for pricepoint but ceiling needed repairs, shower curtain had hair on it, pillows were thin as paper.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Angie, Thank you for your feedback. We appreciate your compliments and suggestions for improvement. Please be assured that we take your concerns seriously and will address them with the appropriate parties. Thank you for bringing this to our attention as we strive to provide the best possible service for our valued guests. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 5 Oct 2024
by A verified traveler from Chesapeake
Posted 24 Sep 2024
No change of towels on 3 day stay
Provided a wake up call as requested for 2 days
No ice available
Comment from Hotel Management
25 Sep 2024 by Hotel Management, Hotel Management
Dear Stanley, Thank you for sharing your review with us. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please know that we always provide complimentary exchange service at the front desk upon request for items such as towels and bed linens. We regret if this was not clearly communicated to you. Our front desk is always available to assist and ensure your visit is enjoyable. We take all guest feedback seriously and are committed to addressing these shortcomings. We hope you will consider staying with us again in the future for an improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 22 Sep 2024
This was a good trade off between price and condition of the facility. Staff was courteous and efficient and everything was clean. Property has had some work in the past but not everything. Faucets were relatively new and worked great but shower rod, tub spigot and sink drain metal parts had rust. While an extended stay facility with kitchen, no plates, cups or utensils were in the room. You can go to the front desk and request them but this wasn’t what I was expecting. Overall a good experience, but the price reflects a few shortcomings.
Comment from Hotel Management
17 Oct 2024 by Hotel Management, Hotel Management
Dear Robert, Thank you for sharing your excellent rating and also your valuable feedback about your recent stay with us. We hope that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
by A verified traveler
Posted 31 Aug 2024
by A verified traveler
Posted 30 Aug 2024
It was okay And problems with the TV but that's it
Comment from Hotel Management
31 Aug 2024 by Hotel Management , Hotel Management
Thank you, Roosevelt, for your feedback. We are glad to hear your stay was generally satisfactory. We apologize for the issues with the TV and appreciate you bringing this to our attention. Your input helps us improve, and we hope to offer a more seamless experience during your next visit to Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 21 Aug 2024 on Hotels
by A verified traveler
Posted 8 Aug 2024
We were visiting family at the hospital by property. Very clean, staff extremely nice and attentive. Would stay there again and actually recommended it to other family.
