Ratings based on 971 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
Beautiful property / definitely recommend it. Only issue being transport back to Leeds for work meetings - 20min taxi wait not ideal with morning traffic
Comment from Hotel Management
23 Sep 2024 by Oulton Hall Hotel, Hotel Management
Good morning, James,Thank you for contacting us and for taking the time to leave a review following your recent stay with us here at Oulton Hall.We are slightly disappointed to see you only had an average stay with us and would like to offer our most sincere apologies for the fact your stay unfortunately did not meet your expectations on this occasion.We are delighted you were impressed with our wonderful property and that overall, you enjoyed our beautiful hotel and excellent spa and leisure facilities.However, we are sorry to learn you felt the transport was an issue and that you unfortunately encountered some delays in getting into Leeds city centre for your work meetings. Thank you for your feedback regarding this and please be assured, your comments have been noted and will be taken on board.Guest feedback is important to us, so thank you for your honesty and for sharing your experience. We hope you will consider giving us another opportunity to impress you in the future.
by A verified traveler
Posted 26 Aug 2024
Lovely experience
Comment from Hotel Management
27 Aug 2024 by Oulton Hall Hotel, Hotel Management
Dear Jonathan,Thank you for contacting us and for taking the time to leave a review following your recent stay with us. We are really pleased to see you have kindly rated us 4/5.We are delighted you were impressed with our beautiful hotel from the moment you arrived and that you enjoyed our stunning grounds and wonderful spa and leisure facilities.We are also pleased to hear the service from the team stood out to you and that you felt everyone was welcoming, professional and attentive - this is wonderful to hear.Guest feedback is highly important to us, as we are constantly striving to improve and enhance the guest experience. Thank you for taking the time to share the positive experience you had. Please don't hesitate to contact us, should you require any further assistance at all. We hope to have the pleasure of welcoming you back.
by A verified traveler
Posted 26 Aug 2024
Absolutely amazing spa and hotel. Rooms are beautiful and hotel is so clean and beautiful. Food was amazing , breakfasts we perfect even had lots of gluten free options
Comment from Hotel Management
27 Aug 2024 by Oulton Hall Hotel, Hotel Management
Dear Melanie,Thank you for contacting us and for kindly awarding a great score of 5/5.We are delighted to hear you had a fabulous stay with us here at Oulton Hall and that we managed to exceed your expectations from the moment you arrived.We are really pleased you were impressed with our beautiful hotel and grounds and that you felt our spa and leisure facilities were also excellent.Customer service is important to us and we are reassured you found the entire team to be outstanding and that you felt comfortable and well looked after. We are also glad you were impressed with the food and found there to be plenty of gluten free options!We are always aiming to improve and are keen to find ways in which we can enhance the guest experience, so thank you for taking the time to share the positive experience you had.Please don't hesitate to contact our friendly reception team, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Oulton Hall Hotel, Hotel Management
Good afternoon, James,Thank you for contacting us and for taking the time to leave an excellent 4/5 rating following your recent stay with us.We are delighted to hear you had a thoroughly enjoyable break with us and that we managed to exceed your expectations from the moment you arrived. We are pleased you were highly impressed with our beautiful hotel, magnificent grounds and excellent spa/leisure facilities.Customer service is a priority for us and we are pleased to hear you found the service to be exceptional throughout the duration of your stay.We are always aiming to improve, so appreciate your comments very much. Thank you for taking the time to share your experience and please don't hesitate to reach out to us, should you require any further assistance. We hope to have the pleasure of welcoming you back.
by A verified traveler
Posted 7 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Oulton Hall Hotel, Hotel Management
Dear Gareth,Thank you for choosing to stay with us and for taking the time to leave a very impressive 5/5 rating following your break.We are delighted to learn that we surpassed your expectations and that you enjoyed our beautiful hotel, grounds and wonderful facilities. Our team work hard to always provide exceptional customer service and we are thrilled that this was an area you felt we also excelled in. We are glad you also thoroughly enjoyed the delicious food and found your lovely room to be clean and comfortable.Guest feedback is important to us and we value your honesty greatly, as we are always striving to improve.Please don't hesitate to reach out to us, should we be of any further assistance and we look forward to welcoming you again.
by A verified traveler
Posted 4 Aug 2024
Very good
Comment from Hotel Management
6 Aug 2024 by Oulton Hall Hotel, Hotel Management
Good evening, Oskar,Thank you for choosing to stay with us and for taking the time to leave a very impressive 5/5 rating following your break.We are delighted to learn that we surpassed your expectations and that you enjoyed our beautiful hotel, grounds and wonderful facilities. Our team work hard to always provide exceptional customer service and we are thrilled that this was an area you felt we also excelled in. We are glad you also thoroughly enjoyed the delicious food and found your lovely room to be clean and comfortable.Guest feedback is important to us and we value your honesty greatly, as we are always striving to improve.Please don't hesitate to reach out to us, should we be of any further assistance and we look forward to welcoming you again.
by A verified traveler
Posted 30 Jul 2024
Comment from Hotel Management
20 Aug 2024 by Oulton Hall Hotel, Hotel Management
Good afternoon, Leah,Thank you for contacting us and for taking the time to leave an excellent 4/5 rating following your recent stay with us.We are delighted to hear you had a thoroughly enjoyable break with us and that we managed to exceed your expectations from the moment you arrived. We are pleased you were highly impressed with our beautiful hotel and magnificent grounds and excellent spa and leisure facilities.Thank you for your lovely feedback regarding the exceptional efforts from the team. Customer service is a priority for us and we are pleased to hear you found everyone to be polite, attentive and helpful.We are always aiming to improve, so appreciate your comments very much. Thank you for taking the time to share your experience and please don't hesitate to reach out to us, should you require any further assistance or to let us know what else we could have done to have made your stay even better.We hope to have the pleasure of welcoming you again.
by A verified traveler
Posted 15 Jul 2024
The bathroom and bedroom was excellent. Very comfortable bed, good quality bed linen and bath towels. The room was immaculately clean. The service was not as good in the restaurant for dinner. We waited 5-10 minutes to be seated . Otherwise Oulton Hall was excellent and very enjoyable
Comment from Hotel Management
16 Jul 2024 by Oulton Hall Hotel, Hotel Management
Good afternoon, Kate,Thank you for reaching out and for taking the time to leave an excellent review following your recent stay at Oulton Hall.We are delighted to hear you had a fantastic break and that you were highly impressed with your beautiful room. We are so pleased you found your room to be extremely clean and comfortable and that you felt the bed linen and towels were of an exceptionally high quality - this is great to hear!Outstanding customer service is very important to us and we are a little disappointed you felt the service in the restaurant let us down ever so slightly. Please accept our sincere apologies for the unfortunate delay you encountered in waiting to be seated and we would like to thank you for your patience and understanding.We are always keen to improve and rely on feedback from our lovely guests, so thank you for sharing the experience you had. Please don't hesitate to reach out to the team, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
16 Jul 2024 by Oulton Hall Hotel, Hotel Management
Good evening, Mark,Thank you for contacting us and for taking the time to leave a review following your recent stay with us here at Oulton Hall.We are slightly disappointed to see you have awarded us 2/5 stars and would like to offer our most sincere apologies for the fact your stay unfortunately did not meet your expectations on this occasion.As always, we are keen to hear more about your experience and are eager to know what we could have done to have improved your visit and ensured you had an enjoyable break.Should you wish to discuss your experience in more depth, please don't hesitate to reach out to our friendly reception team who will be more than happy to assist you.Thank you for sharing your thoughts and we hope you will consider giving us another opportunity to impress you in the future.
by A verified traveler
Posted 7 Jul 2024
Great Hotel with fantastic facilities. Would definitely recommend if visiting the area.
Comment from Hotel Management
8 Jul 2024 by Oulton Hall, Hotel Management
Dear James,Thank you for taking the time to leave such a lovely review and fantastic 5/5 rating, we really do appreciate your feedback very much.We are delighted to learn you had a wonderful break and that you were highly impressed with our establishment and extensive spa and leisure facilities.We are proud of our exceptionally hardworking team and outstanding service is our top priority. It's extremely reassuring for us to hear you found our team to be helpful and friendly from the moment you arrived.Thank you for sharing your positive experience, we appreciate your kindness and honesty. Please contact us, if we can be of any further assistance to you and we look forward to hopefully welcoming you again.
