Ratings based on 974 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Lovely bar area, sitting rooms and grounds around the hotel. Nice leisure facilities, although the gym is smsll and quite cluttered. Arrived around an hour before check in and was initially refused access to the gym despite being told previously that we could use it. Asked the Reception to double check with the gym, who confirmed it was ok for us to use it. Due to the number of parties taking place, it was quite noisy when we went to bed and music was audible from the bedrooms. Inder staffed at breakfast, had to chase up hotdrinks, clean cutlery etc. On checkout, the Reception were going to charge again for our stay, even though it was pre paid! They need to be more careful about this.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Oulton Hall Hotel, Hotel Management
Good morning, Karen,Thank you for contacting us and for taking the time to leave us a great rating following your recent stay at Oulton Hall.We are really pleased to hear you had an enjoyable break and found everything to be to your satisfaction. We are delighted to hear you thoroughly enjoyed our beautiful hotel and its wonderful facilities and that you were able to relax and unwind during your break.Our team work hard to ensure every guest receives a warm welcome and feels well looked after throughout the duration of their stay, it's really reassuring to hear you were impressed with the service provided and found everyone to be attentive and polite.As always, we are striving to improve in areas where guests feel we could, so please feel free to contact us at any point to let us know what else we could have done to have improved your stay even further.Thank you for your honest feedback and we hope to have the pleasure of welcoming you again.
by A verified traveler
Posted 17 Nov 2024
We’ve had a lovely stay the hotel is gorgeous we’ll definitely return
Comment from Hotel Management
18 Nov 2024 by Oulton Hall Hotel, Hotel Management
Dear Jayne,Thank you for choosing to stay with us and for taking the time to leave a very impressive 5/5 rating following your break.We are delighted to learn that we surpassed your expectations and that you enjoyed our beautiful hotel, grounds and wonderful facilities. Our team work hard to always provide exceptional customer service and we are thrilled that this was an area you felt we also excelled in. We are glad you also thoroughly enjoyed the delicious food and found your lovely room to be clean and comfortable.Guest feedback is important to us and we value your honesty greatly, as we are always striving to improve.Please don't hesitate to reach out to us, should we be of any further assistance and we look forward to welcoming you again.
by A verified traveler
Posted 11 Nov 2024
Returned for the first time since Q hotels being the owner. Over 30 years since the original renovation - it was good but rooms / corridors starting to look in need of improvements. Enjoyed our two night stay.
Comment from Hotel Management
12 Nov 2024 by Oulton Hall Hotel, Hotel Management
Good afternoon, Paul,Thank you for taking the time to leave some feedback following your recent stay at Oulton Hall. We are pleased to hear that overall, you had an enjoyable break and found everything to be to your satisfaction.We are delighted you enjoyed returning to our beautiful hotel and that you were impressed with our magnificent property and spectacular grounds.We are a little disappointed to hear you felt that the room you were allocated and some of the corridors were a little tired in places, but thank you for your feedback regarding this. We are always keen to improve, so thank you for your honesty. Please feel free to contact us, should we be able to assist with anything further and we hope to have the pleasure of welcoming you again.
by A verified traveler
Posted 10 Nov 2024
Overall we really enjoyed our stay at Oulton Hall. We especially loved using the swimming pool and spa, the food at the breakfast was also very nice.
Parts of the hotel were not looked after properly and needed updating, e.g toilet and changing rooms weren’t in the best condition over time.
Some of the staff were friendly but this was not always the case and we didn’t get the warm welcome we would have hoped for in a 4 star hotel. This let down our experience for what could have been beautiful place.
Comment from Hotel Management
12 Nov 2024 by Oulton Hall Hotel, Hotel Management
Dear James,Thank you for reaching out to us and for taking the time to share some feedback.We are really pleased to hear that overall, you had a thoroughly enjoyable and relaxing break and that you were particularly impressed with our fantastic spa and leisure facilities. We are also glad to hear you approved of our delicious breakfast offering and found the selection to be fresh and plentiful.We are sorry to hear you unfortunately felt that parts of our hotel had not been maintained to our usual impeccably high standard. Thank you for your feedback regarding this – we are always keen to improve and appreciate your honesty.Providing an outstanding level of service is extremely important to us and although you found the majority of the team to be friendly and attentive, we are sorry you felt it was a little inconsistent at times and that you did not receive the warm welcome you anticipated. Please accept our apologies for this and be assured, your comments will be passed on.Thank you for sharing your review us and we hope to have the pleasure of welcoming you again. Please don't hesitate to contact us, should we be able to assist with anything further.
by A verified traveler
Posted 9 Nov 2024
It’s was exactly as the picture. The entire service was lovely and very welcoming. Very clean and spacious. I can’t wait for my next stay.
Comment from Hotel Management
10 Nov 2024 by Oulton Hall Hotel, Hotel Management
Good afternoon,Thank you for choosing to stay with us and for taking the time to leave a very impressive 5/5 rating following your break.We are delighted to learn that we surpassed your expectations and that you enjoyed our beautiful hotel, grounds and wonderful facilities. Our team work hard to always provide exceptional customer service and we are thrilled that this was an area you felt we also excelled in. We are glad you found our entire establishment to be spotlessly clean, spacious and extremely comfortable.Guest feedback is important to us and we value your honesty greatly, as we are always striving to improve.Please don't hesitate to reach out to us, should we be of any further assistance and we look forward to welcoming you again.
by A verified traveler
Posted 3 Nov 2024
Everything lovely as usual
Comment from Hotel Management
4 Nov 2024 by Oulton Hall Hotel, Hotel Management
Good afternoon, Lynn,Thank you for choosing to stay with us and for taking the time to leave a very impressive 5/5 rating following your break.We are delighted to learn that we surpassed your expectations and that you enjoyed our beautiful hotel, grounds and wonderful facilities. Our team work hard to always provide exceptional customer service and we are thrilled that this was an area you felt we also excelled in. We are glad you also thoroughly enjoyed the delicious food and found your lovely room to be clean and comfortable.Guest feedback is important to us and we value your honesty greatly, as we are always striving to improve.Please don't hesitate to reach out to us, should we be of any further assistance and we look forward to welcoming you again.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Oulton Hall Hotel, Hotel Management
Dear Josh,Thank you for taking the time to leave such a lovely review and fantastic 5/5 rating, we really do appreciate your feedback very much.We are delighted to learn you had a wonderful break and that you were highly impressed with our establishment and extensive spa and leisure facilities.We are proud of our exceptionally hardworking team and outstanding service is our top priority. It's extremely reassuring for us to hear you found our team to be helpful and friendly from the moment you arrived.Thank you for sharing your positive experience, we appreciate your kindness and honesty. Please contact us, if we can be of any further assistance to you and we look forward to hopefully welcoming you again.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Oulton Hall Hotel, Hotel Management
Good afternoon, Emma,Thank you for taking the time to leave a review following your recent stay with us here at Oulton Hall.We are really pleased to hear that overall, you had an enjoyable break and found everything to be to your satisfaction. We are delighted you were impressed with our lovely hotel, grounds and excellent spa and leisure facilities.We are glad you also felt the team were attentive and professional and that you thought our establishment was clean and comfortable.Guest feedback is important to us, as we are always keen to improve, so thank you for your review. Please feel free to contact us at any point to let us know what more we could have done to have enhanced your stay even further. Thank you for choosing Oulton Hall and we hope to have the pleasure of welcoming you again.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Oulton Hall Hotel, Hotel Management
Good afternoon, Kirk,Thank you for contacting us following your recent visit to Oulton Hall and for taking the time to leave a review.We are delighted you enjoyed our beautiful hotel, location and that you were highly impressed with our excellent spa and leisure facilities.We are also glad you found the service from the team to be of a high standard and that you felt our hotel was clean and comfortable.Guest feedback is important to us, as we are always keen to identify areas where we can improve. Please feel free to reach out to us any time, should you wish to discuss your stay and further and to let us know how we could have improved it even more.Thank you for sharing your experience and we hope to have the pleasure of welcoming you again.
