Ratings based on 33 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Feb 2024
The property is isolated near Swartberg pass with stunning views of the surrounding country. The rooms are large, clean and well maintained. Breakfast and dinner were taken in the on-site restaurant and the food and choices available were excellent. Most impressive was the wine list.
by A verified traveler
Posted 18 Jan 2024
Stunning surroundings, delicious food, lovely staff, clean and simple room
Comment from Hotel Management
18 Jan 2024 by Leoni, Hotel Management
Thank tou for your support. It eas lovely visiting with you. Hopefully we will see you soon
by A verified traveler
Posted 30 Dec 2023 on Hotels
by A verified traveler
Posted 26 Oct 2022 on Hotels
by A verified traveler
Posted 29 Apr 2021 on Hotels
Comment from Hotel Management
1 May 2021 by Leoni, Hotel Management
Thanks Mishalin! It was lovely sharing your wonderful moment! Blessings in abundance
by A verified traveler
Nice property let down by poor service
Posted 7 Dec 2020 on HotelsBooked and paid in advance stay here for the last night of our honeymoon. When checking in we were advised that the hotel had not yet been paid by Hotels.com. I provided them with a copy of the confirmation confirming room booked and paid for 9 days previously, but this wasn’t sufficient.
I ended up spending 3 hours trying to sort this out what was supposed to be a romantic evening.
Hotels.com said they were unable to contact the hotel as no one was answering the phone. I provided them with the manager’s mobile number. They claim they rang this number three times and it rang out. The barman said the manager was at a party and the manager the next day said no call was received. Clearly someone was lying and we were stuck in the middle. The hotel manager was clear it was our issue and not hers. The result was we were made to pay a second time for the room.
If this wasn’t enough, apart from the check-in no other staff member at the hotel wore face masks the entire evening. The waiter and waitress were moving from table to table without PPE and when the chef came out he too was maskless. No wonder the COVID infection cases are rising.
Regarding dinner, the food ordered was different to that which was ordered. Where there should have been fondant potatoes there were boiled new potatoes. When the chef was asked about it he said he was without his assistant and to quote him verbatim he was “out of his depth”.
Could write more but ran out of characters.
Comment from Hotel Management
7 Dec 2020 by Leoni, Hotel Management
Good day Mr Clarke, thank you for your feedback. I apologise for the way you feel. As i tried to explain on Sunday (and as per the e-mail given to you from the online platform), the Expedia VirtualCard (not your card) Hotels,com submitted at 10:06am on Saturday morning returned "Bank Message:Denied.
Please make an alternative payment arrangement with your guest". Like you mentioned, you used a Hotels.com voucher (not a Swartberg voucher, which meant that Hotels.com still had to remunerate us). Morney was the host on duty - whilst I was off duty - and he immediately contacted me on the same number Hotels.com would have attempted to phone me. The proof of payment mail you forwarded me was for the tax amount only. Upon receiving it, I immediately initiated contact with Hotels.com online chat support. They apologised for the mistake and re-submitted their card detail to me in the form of a voucher. I processed it once again on Saturday evening and once again it was declined.
Thus requesting you to pay at the property - standard procedure.
If you can recall, ONLY the host on duty, Morney attended to you on Saturday night, there was no waitress.
Morney wore a mask in all confined spaces when checking you in and taking you to your room. On Sunday morning the manager on duty, Riaan, the waitress, Jessica, and myself ALL wore masks (video footage available), Just for your ease of mind, the closest CoVID case to the lodge since March 2020, has been 40km from the lodge in town. We have not had 1 single case of CoVid in and around our valley. You would have noticed the sanitizers at the check-in desk in the restaurant as well as all used tables and chairs being sanitized after each use.
Once again, I apologise for you not being happy, but I suggest you take this up with Hotels.com who issued you the voucher, but did not communicate with us successfully.
I respect the fact that you are a seasoned traveller and a very valuable customer to Hotels.com as well as to us, especially post CoVid where we all are doing our best to be the best in order to survive. and it is a pity that your view of our beautiful property has been tarnished by mis-communication. I do however wish you many happy travelling days.
Warm regards
by A verified traveler
Posted 4 Nov 2019
Comment from Hotel Management
19 Nov 2019 by Gary, Hotel Management
Thank you for the 5 star review.
by A verified traveler
Posted 8 Jul 2019 on Hotels
Comment from Hotel Management
8 Jul 2019 by Gary, Hotel Management
Dear Anton,
Thank you for the wonderful review. We are delighted that you enjoyed your stay with us. Please do come back and visit us again.
Kind Regards
Swartberg Manor Management
by A verified traveler
Posted 3 Apr 2019 on Hotels
We had a wonderful stay at Swartberg manor. The setting on the farm and views toward the mountain were unbeatable. The wifi was non-existent though which can be a blessing. Breakfasts were wonderful and we had one dinner there which was okay.
Comment from Hotel Management
19 Nov 2019 by Gary, Hotel Management
Thank you for your review.
by A verified traveler
Posted 23 Mar 2019
Great countryside location. Good restaurant and bar.
Comment from Hotel Management
26 Mar 2019 by Leoni, Hotel Management
Thank you very much for leaving a review. We strive towards excellent guest experiences.
We are glad you enjoyed your stay.
Warm regards
