Ratings based on 393 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Brilliant choice for a hotel in Lausanne. Great location next to metro stop and across from the lake.
Rooms are to a very high standard and staff are very helpful and friendly.
Thank you for a brilliant stay
by A verified traveler from Safat
Posted 22 Sep 2024
by A verified traveler from Reading
Posted 20 Sep 2024
The room was very cosy and the assisted bathroom excellent, including a bidet, which is rare. The half board food was amazing, being way above our expectations. It is a family run business that has been present for many years. We will definitely go back.
by A verified traveler
Posted 18 Sep 2024
The food at Grill 57 was exceptional, as was the breakfast. We got an upgrade, as it was our honeymoon and a free welcome drink, which was really appreciated!
by A verified traveler from Brooklyn
Posted 21 Aug 2024
tacky dump that looks nice from the outside but offers nothing on the inside. Typically Rude unhelpful employees. Essentially just a nice building in a nice area of the city, banking entirely on their location.
by A verified traveler
Posted 17 Aug 2024
fantastic hotel. prices quite reasonable for this standard of hotel in switzerland especially given the location
by A verified traveler
Posted 13 Jul 2024
by A verified traveler
Posted 28 Jun 2024
Talvez não tenhamos começado bem, logo no checkin. A pessoa que nos atendeu foi muito pouco simpática e se demonstrou um pouco irritada quando estávamos tentando a comunicação em francês.
Comment from Hotel Management
12 Aug 2024 by SR, Hotel Management
Dear Madame, Dear Sir,We would like to thank you for taking the time to give your feedback following your visit in our establishment. We are sincerely sorry to learn that your check-in did not meet your expectation and be sure that your constructive feedback will help us to improve the quality of our services. Kind Regards,Stéphane Raimbault Front Office Manager
by A verified traveler
Posted 24 Jun 2024
Difficult to access internet - need a better solution.
Comment from Hotel Management
12 Aug 2024 by SR, Hotel Management
Chère Madame, Cher Monsieur,Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous.Toutefois, nous avons bien noté votre déception par rapport à notre service internet et vos remarques constructives nous encouragent à toujours améliorer nos prestations.Meilleures salutations,Stéphane Raimbault Chef de Réception
by A verified traveler
Posted 10 Jun 2024
Lausanne is not a big town and the hotel is in the best part of the town. Directly on the lake and just a few steps away from the free tram that takes you up the hill to the "old town", maybe a 5 minute trip. The hotel is definitely a 4 or 5 star accommodation. The building is unique and historical but renovated to feel like a new facility. The rooms and bathrooms are comfortable for European standards. Breakfast was great, we did not have dinner at the hotel. Stayed in 2 rooms, 2 nights with day trips to Bern and Luzerne. My wife did have a very minor exchange 1 morning when asking the reception where the closest church was and the woman responded that they can not discuss religion. So that was a bit petty and weird.
Comment from Hotel Management
12 Aug 2024 by SR, Hotel Management
Dear Madame, Dear Sir,We are delighted to hear that you had a pleasant stay with us and we thank you for your constructive feedback which encourages us in our efforts to always improve our quality of services. Kind Regards,Stéphane Raimbault Front Office Manager
