Ratings based on 371 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Tabitha , Hotel Management
Thank you so much for your kind words and for taking the time to leave us a five-star review! We are thrilled to hear that you had such a positive experience during your stay. Your feedback is incredibly valuable to our team and serves as a wonderful reminder of the work we do to make our guests feel welcome and comfortable. We look forward to welcoming you back on your next visit. Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more memorable!
by A verified traveler
Posted 11 Nov 2024
It was clean, safe, and quiet. There was a grocery store next door so that was convenient.
Comment from Hotel Management
11 Nov 2024 by Tabitha , Hotel Management
Brian,Thank you for taking the time to leave a review! We're so glad to hear that you felt safe and found our hotel to be clean during your stay. We work hard to create a comfortable and welcoming environment for all our guests, so it’s wonderful to know that we met your expectations. We truly appreciate your feedback and would love to welcome you back the next time you're in the area. Safe travels!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Tabitha , Hotel Management
Dear Andrew,Thank you so much for your wonderful five-star review! We’re thrilled to hear that you had a fantastic stay with us. It’s our goal to provide a memorable experience, and we’re glad we met your expectations. We hope to welcome you back!
by A verified traveler
Posted 11 Oct 2024
I stayed in room 325 and it was clean and comfortable. However, my mother stayed in room 309 and killed bed bugs after she woke up and came home full of bites from the stay. A serious look must happen and prompt treatment should be completed as soon as possible.
Comment from Hotel Management
17 Oct 2024 by Tabitha , Hotel Management
Thank you for bringing your concerns to our attention. We sincerely apologize for the discomfort you experienced during your stay. Please know that we take reports of bugs very seriously and have protocols in place to address any pest-related issues promptly.We would appreciate the opportunity to investigate this further to ensure it doesn’t happen again. Your comfort and satisfaction are our top priorities, and we hope to make it right.Thank you for your understanding, and we hope to welcome you back in the future.
by A verified traveler
Posted 9 Oct 2024
I’ve stayed in much cleaner and friendlier Hampton Inns. Shower stall needed to be deep cleaned and the bottom sheet kept coming off the mattress. Fox News should not be on the TV channel in the breakfast area. The morning desk clerk should not be having a personal conversation about his finances for EVERYOne to hear. And guest should be acknowledged when they walk in.
Comment from Hotel Management
17 Oct 2024 by Tabitha , Hotel Management
Thank you for sharing your feedback with us. We’re sorry to hear that you were disappointed by the lack of local channels during your stay. We understand how important it is to stay connected with local programming.We are actively looking into options to enhance our channel offerings for future guests. Your input is invaluable in helping us improve our services.We appreciate your understanding and hope to have the opportunity to welcome you back soon!Best regards,
by A verified traveler
Posted 6 Oct 2024
Good
Comment from Hotel Management
17 Oct 2024 by Tabitha , Hotel Management
Dear Charles,Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you enjoyed your stay with us. Your kind words motivate our team to continue providing the best service possible.We can’t wait to welcome you back for another wonderful experience!Best regards,
by A verified traveler from Boone
Posted 29 Sep 2024
Comment from Hotel Management
17 Oct 2024 by Tabitha , Hotel Management
Thank you for your wonderful 5-star review! We truly appreciate your support and are delighted to know you had a great experience with us.If there’s anything specific you enjoyed or any feedback you'd like to share, we’d love to hear it! We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 16 Sep 2024
Clean and friendly staff.
Comment from Hotel Management
17 Oct 2024 by Tabitha , Hotel Management
Thank you for your wonderful 5-star review! We truly appreciate your support and are delighted to know you had a great experience with us.If there’s anything specific you enjoyed or any feedback you'd like to share, we’d love to hear it! We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
17 Oct 2024 by Tabitha , Hotel Management
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you enjoyed your stay with us. Your kind words motivate our team to continue providing the best service possible.We can’t wait to welcome you back for another wonderful experience!Best regards,
by A verified traveler
Posted 27 Aug 2024
Staff was friendly and helpful. Breakfast needs work. Everything cold including coffee. Ended up eating out more because of it.
Comment from Hotel Management
12 Sep 2024 by Tabitha , Hotel Management
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your breakfast experience did not meet your expectations. We strive to offer a variety of high-quality options to our guests, and I’m disappointed that we fell short during your stay.I would appreciate more details about what specifically went wrong so that we can address these issues directly with our team. Your satisfaction is important to us, and we want to ensure that future guests do not have a similar experience.In the meantime, please accept our sincerest apologies. We hope you’ll give us another chance to provide you with a better experience in the future. Thank you again for your feedback.Best regards,
