Ratings based on 1,297 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
Walking and uber/lyft distance to lots of places. Close to amtrak. Rooms were big.The concierge (i think his name is Tony) was the best!! He came and opened the door for me EVEN when I was getting out of my lyft! Only thing i wish they had was free breakfast. Read lots of negative comments about this hotel but im glad i stuck with my gut and went to experience it for myself. I had a great time. Will return again.
Comment from Hotel Management
26 Sep 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 24 Sep 2024
Booked 4 rooms for my whole family, in town for Springsteen show at Camden Yards. The hotel was swamped and I’m guessing mildly understaffed, but the employees were great under stressful circumstances, rooms were clean and very spacious. Honestly spent little to no time in the hotel other than sleeping, but based upon my total experience I would definitely go back if I were back in town
Comment from Hotel Management
26 Sep 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 23 Sep 2024
Not impressed. No safe had to change rooms. No cleaning (tidying) in between. Shower faucet almost fell off. Outlets in. Bathroom did not work. Old hotel.
Comment from Hotel Management
26 Sep 2024 by Royal Sonesta, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 16 Sep 2024
I booked this hotel because it had excellent rating on Expedia. What really works for this hotel is its location. I booked a room with harbor view, so it cost me extra, but it was worth it! Sadly, couldn't make use of the pool during our stay. They have a convenient smoking corner outside the hotel. The room was spacious, clean and well maintained. I didn't mind the lack of room service and daily housekeeping. Although they don't provide daily housekeeping, you can request for fresh linens and towels before 10 AM for same day service. I didn't need to, since we only stayed for 2 nights. The room had iron, iron board and essentials in the bathroom but didn't have a hair dryer. Had to request and get one from the reception desk. The parking is right behind the property. But, the parking is not the hotel's own. It's maintained by the city. You can get the ticket there, bring it to the hotel and get in and out privileges from the hotel front desk during check-in. They also offer luggage storage. That came in particularly handy for us. We reached at around 10 AM, parked, went to front desk, produced the parking ticket for in and out privileges, stored our luggage and went out for the day's sight seeing with a day bag. Came back at around 5 PM and checked-in to our room. I am unsatisfied with the hotel's food options. Very limited menu. The restaurant serves breakfast only on weekends and dinner from Thursday to Sunday. They do have a café with even more limited options though.
by A verified traveler
Posted 16 Sep 2024
Property close walking distance to both inner harbor and Ravens stadium!!
