Ratings based on 690 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Sabina, Hotel Management
Thank you very much for your rating
by A verified traveler
Posted 21 Nov 2024
European style but bigger
Comment from Hotel Management
21 Nov 2024 by Sabina, Hotel Management
Thank you very much for your rating. We hope to see you soon again.
by A verified traveler
Posted 6 Nov 2024
The Hotel parking does not offer in/out. I was travelling on business and needed my car. I was told I could park on the street after 8:00pm, but had to remove by 6:00am or could park at Rogers Center/Show Center. I parked overnight there $20.00 for 12 hours and a 10 minute walk to get there. what a pain. Note: there is no elevator, pretty bad for someone like me with health issues, tramping up 3 flights of stairs with my luggage.
Comment from Hotel Management
6 Nov 2024 by Swiss Hotel Team, Hotel Management
Good Afternoon Thomas,Thank you for your feedback. Due to our location to just about any amenity, entertainment venue, abundance of restaurants, sites to see, our no in/out parking privileges are standard. Also another reason we offer other options close by. It is rather unfortunate you have health issues and your reservation was on our top floor. For future reference, please let us know in advance of any special requests and we will most certainly do our best to accommodate your needs.
by A verified traveler
Posted 28 Oct 2024
Lovely. Owner and staff were fantastic.
Comment from Hotel Management
29 Oct 2024 by Swiss Hotel Team, Hotel Management
Good Morning Julie,Thank you so much for your wonderful feedback! So good to hear we were so fantastic! We try!
by A verified traveler
Posted 9 Oct 2024
Had a very positive experience from check in to interaction with staff and the lovely owner herself. The Swiss Hotel is full of character and charm. My room had everything I needed. It and the bathroom & shower etc. were quite small however, so be sure to ask about various room options if you prefer more space. Less than 10 minute walk to Rideau Centre was so convenient. I would recommend a stay!
Comment from Hotel Management
9 Oct 2024 by Sabina, Hotel Management
Thank you very much for staying with us and thank you for your review. We are glad you had a nice stay and we hope to see you soon again.Sabina and the Swiss Hotel Team
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Sabina, Hotel Management
Thank you for your review.
by A verified traveler
Posted 6 Oct 2024
Lovely old building nicely upgraded. Excellent shower and room lighting. No reception after hours but the entry instruction was clear and worked well. Street parking was godd for overnight but only 2 hours during the day.
Comment from Hotel Management
6 Oct 2024 by Sabina, Hotel Management
Thank you very much for your review. We hope you'll visit us again. All the best. Sabina and the Swiss Hotel Team
by A verified traveler
Posted 3 Oct 2024
Very quaint. You will love it highly recommended
Comment from Hotel Management
3 Oct 2024 by Swiss Hotel Team, Hotel Management
Hello Ben,Thank you for your kind insight of our hotel! Please do come back someday!
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Swiss Hotel Team, Hotel Management
Good Morning Gerald,It was a pleasure having you as one of our Guest's. Thank you for your feedback! We certainly try each day to continue living up to your rating of our service and Staff! Come back soon!
by A verified traveler
Posted 25 Sep 2024
Overall the stay was good. Staff and location were great, but the rooms are tiny and the entire building smelled super musty.
Comment from Hotel Management
25 Sep 2024 by Swiss Hotel Team, Hotel Management
Hello Michelle,We are happy to hear your overall stay with us was a pleasant one. The 'smell' which we are unaware of any could very well be from the process of turning off our main cooling system and booting up our heating system for the season. Our apologies!
