Ratings based on 765 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Clean, well kept, friendly staff!
Comment from Hotel Management
15 Nov 2024 by Christine/Manager, Hotel Management
Thank you Kimberley I will pass along your message to my team
by A verified traveler
Posted 11 Nov 2024
Rooms are tiny but otherwise very clean. Bring your own shampoo and conditioner because the bottles they provide are so small you need a few to do your hair. Staff are very helpful and kind.
Comment from Hotel Management
11 Nov 2024 by Christine/Manager, Hotel Management
Thank you for taking the time. On your next visit, don't hesitate to ask us for extra shampoo and conditioner. Wyndham standards say only 1 of each in the room, however, we can offer you more upfront,
by A verified traveler from Caledon
Posted 10 Nov 2024
We only stayed one night at this hotel but it was great for our needs. It’s located right off the main highway going into Ottawa. It’s about a 35-40 minute drive to the city. There are a few good fast food restaurants within walking distance to the hotel. Check in was quick and the desk employee was very pleasant. The rooms are smaller and basic but very clean and quiet. Great for a short term stay. The breakfast provided in the morning was good. Not a lot of selection, but great for a quick bite before heading out.
Comment from Hotel Management
11 Nov 2024 by Christine/Manager, Hotel Management
Thank you Trevor for taking the time it is appreciated
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Maxime , Hotel Management
Dear Keith, Thank you for taking the time to give us your feedback. We are happy you stayed with us and look forward to welcoming you back in the future. Sincerely, Maxime L'Esperance Assistant General Manager
by A verified traveler
Posted 6 Nov 2024
Good breakfast, front desk super friendly and professional.
Comment from Hotel Management
7 Nov 2024 by Maxime , Hotel Management
Dear Lorena, Thank you for taking the time to give us your feedback. We are glad you enjoyed your stay with us. Our front desk staff will be pleased to hear your review. We hope to see you soon here at Microtel Casselman. Maxime L'Esperance Assistant General Manager
by A verified traveler
Posted 2 Nov 2024
The heating/cooling units in the rooms are way too loud.
Comment from Hotel Management
7 Nov 2024 by Maxime , Hotel Management
Dear Nathan, Thank you for taking the time to give us your feedback. Our apologies for the A/C Unit in your room being too loud. We made sure to have it checked with our maintenance team. Sincerely, Maxime L'Esperance Assistant General Manager
by A verified traveler
Posted 22 Oct 2024
Very nice hotel. Fairly new construction. Staff is very helpful.
Comment from Hotel Management
23 Oct 2024 by Maxime , Hotel Management
Thank you for taking the time to give us your feedback Jean-François. We appreciate it. Sincerely, Assistant General Manager
by A verified traveler
Posted 19 Oct 2024
For the Price we paid, the bathroom was made for a hobbit or a little person. very small/short tub and toilet. The breakfast was all carbs except for the small, boiled eggs, not enjoyable, but like I indicated above the staff were great, friendly and approachable.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Maxime , Hotel Management
We apologize for the inconveniences that accured during your stay. We worked on improving these issues and hope you will give us a secound chance in the future.
by A verified traveler
Posted 13 Oct 2024
Overall nice service.
Comment from Hotel Management
16 Oct 2024 by Maxime , Hotel Management
Thank you for taking the time, to give us your feedback. We appreciate it.
