Ratings based on 910 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
Awesome hospitality!
Comment from Hotel Management
28 Jun 2024 by Christophe Leroux - Guests services supervisor, Hotel Management
Dear Serena,Thank your for providing a review after your recent experience with us.It is with great pleasure that we read your comment and rating about your stay, you have made our day!It helps us in keeping our commitment to quality to the highest.We look forward to welcoming you back to Le Germain hotel in Ottawa.Kindest regards,
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
28 Jun 2024 by Christophe Leroux - Guests services supervisor, Hotel Management
Dear Patrick,It was a pleasure to have you as a guest in our property.We are glad to see that everything from the room to the restaurant was up to your expectations!Thank you for the great rating.We look forward to welcoming you back to Le Germain hotel for your next stay in Ottawa.Kindest regards,
by A verified traveler
Posted 25 Jun 2024
This hotel in Ottawa is ideal for business travelers. The rooms are clean and spacious, with well-maintained washrooms. It’s conveniently located within walking distance of Parliament Hill and ByWard Market. The location is excellent, and the staff is exceptional. This is truly one of the best business hotels I’ve experienced.
Comment from Hotel Management
28 Jun 2024 by Christophe Leroux - Guests services supervisor, Hotel Management
Dear Mustafa Tugrul,We thank you for your time leaving a review as to your recent experience with us. We are extremely happy to see that you enjoyed your stay. It is an honour to read your comments, and they will be shared among the team.We strive every day to provide excellent service and such reviews help us to maintain our commitment to excellence.We look forward to welcoming you again to Le Germain hotel for your next (business or leisure) stay in Ottawa.Warmest regards,
by A verified traveler
Posted 18 Jun 2024
The cleaning service should be improved a llllot! The bedding is not changed with previous clients hair, even has spot. The carpet also not cleaned, has someone’s hair clip left there.
Comment from Hotel Management
24 Jun 2024 by Christophe Leroux - Guests services supervisor, Hotel Management
Dear Jingyu,Thank you for providing a review after your experience with us.We are sorry to see that your stay was not up to your expectations. Be ensured that it is not in our standards to offer a service leaving with such dissatisfaction. We sincerely apologise for the inconvenience and ensure you that investigation has been processed.Please accept our apologies and rest assured that our hotel maintains its commitment to quality thanks to the reviews of our guests.We look forward to welcoming you back to Le Germain for your next stay in Ottawa.Kindest regards,
by A verified traveler
Posted 17 Jun 2024
Great staff and great services
Comment from Hotel Management
17 Jun 2024 by Christophe Leroux - Guests services supervisor, Hotel Management
Dear Heet,Thank you for your great feedback! We are very delighted to see that you enjoyed your stay with us. We appreciate and are very grateful for your kind comments about our team. You made our day!We look forward to welcoming you back to Le Germain hotel for your next stay in Ottawa.Kindest regards,
by A verified traveler
Posted 16 Jun 2024
Great property, absolutely lovely room. Great staff the building is in a great location.
Comment from Hotel Management
22 Jun 2024 by Christophe Leroux - Guests services supervisor, Hotel Management
Dear Zachary,Thank you for your great rating and nice comments!It was a pleasure to welcome you to Le Germain Ottawa.We are delighted to see that everything was up to your expectations. We appreciate the mention about the staff which will be shared among the team.We look forward to welcoming you back to Le Germain for your next stay in Ottawa.Kindest regards,
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Christophe Leroux - Guests services supervisor, Hotel Management
Dear Jean-Raphael,It was a pleasure to welcome you to Le Germain Hotel. We are very grateful for your rating! We are happy to see that your stay was up to your expectations.We look forward to welcoming you back for your next stay in Ottawa.Kindest regards,
by A verified traveler
Posted 14 Jun 2024
I love this place. The beds are so comfortable and the environment is soothing.
Comment from Hotel Management
16 Jun 2024 by Christophe Leroux - Guests services supervisor, Hotel Management
Dear Danny,Thank you for your kind review and comments as to your recent experience with us. We are delighted to read that you enjoyed your stay with us.We would be glad to welcome you back!Kindest regards,
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Christophe Leroux - Guests services supervisor, Hotel Management
Dear Yu Qian,Thank for your great rating!We are glad to see that you enjoyed your stay with us.We look forward to welcoming back to Le Germain hotel for you next stay in Ottawa.Kindest regards,
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Christophe Leroux - Guests services supervisor, Hotel Management
Dear Shai-Lynn,We thank you for your great review!We are happy to see that your stay was up to your expectations.We look forward to welcoming you back to Le Germain for your next stay in Ottawa.Kindest regards,
