Ratings based on 1,879 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Awesome
Comment from Hotel Management
3 Dec 2024 by Martina - Reservations Coordinator, Hotel Management
Hello Jasmin! We are so happy to hear that you had an awesome stay! We hope to see you for your next trip to Ottawa!
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Martina - Reservations Coordinator, Hotel Management
Hello Rob! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!
by A verified traveler
Posted 1 Dec 2024
Steer clear of the restaurant. High prices for rusty lettuce and lukewarm mashed potatoes and grilled vegetables. Hotel rooms are clean and well set up.
Comment from Hotel Management
2 Dec 2024 by Martina - Reservations Coordinator, Hotel Management
Thank you for sharing your feedback. We're delighted to hear you found the rooms clean and well-arranged. We regret that your dining experience did not meet expectations and have shared your comments about the food quality with our restaurant team for immediate review and improvement. Your input helps us provide a better experience, and we hope to have the opportunity to serve you again.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Martina - Reservations Coordinator, Hotel Management
Hello Allison! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!
by A verified traveler
Posted 30 Nov 2024
Original arrangement was for a King sized bed. We had a queen sized but didn't realize until we were unpacked... too much a bother to change then. Pool location should be marked clearly, had to go down to main desk, no one even answered phone when I called down to ask. Husband didn't believe there was one....it was clean. Hot tub needed defoamer added
Comment from Hotel Management
2 Dec 2024 by Martina - Reservations Coordinator, Hotel Management
Thank you for your feedback, Laura. We're glad to hear you found the pool clean and enjoyed your stay overall! Upon review, the room provided was a King room, as per your reservation. We apologize for any confusion and for the inconvenience with locating the pool; we will ensure better signage is in place. We’ve also noted your comments about the hot tub and will address them with our maintenance team. Your input helps us improve, and we hope to welcome you back soon!
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Martina - Reservations Coordinator, Hotel Management
Hello Jesse! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!
by A verified traveler
Posted 29 Nov 2024
Great place to stay loved the hot tub
Comment from Hotel Management
2 Dec 2024 by Martina - Reservations Coordinator, Hotel Management
Hello Madeliene! We are so happy to hear that you enjoyed the hot tub during your stay and hope to see you for your next trip to Ottawa!
by A verified traveler
Posted 28 Nov 2024
The property was located close to the airport and was very quiet. It was great to sleep in a place after a long days travel that was not noisy.
Comment from Hotel Management
29 Nov 2024 by Martina - Reservations Coordinator, Hotel Management
Thank you for your feedback Martin! We're glad you enjoyed the quiet and convenient location close to the airport. Providing a peaceful environment for our guests is a top priority, and we're happy it helped you rest after a long day of travel. We hope to welcome you back again soon!
by A verified traveler
Posted 28 Nov 2024
Large room, comfortable , good value.
Comment from Hotel Management
28 Nov 2024 by Martina - Reservations Coordinator, Hotel Management
Hi Janet, we are so glad to hear you enjoyed your stay with us! We are happy to know that you found your room large, comfortable and good value! We hope to see you again soon!
