Ratings based on 986 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 29 Dec 2024
The floor I was on was noisy with kids in the hallway. Found out after that it was a shelter hotel. Floors 3 and 5 designated, they gave me room on 5
These people have a lot of stress in their lives I understand that, the hotel putting work people on the same floor with basically long term tenants (it’s understandable the kids are stir crazy) is unacceptable
The bathroom tub had mold around it
No working TV,
I’ll not be staying there again
by A verified traveler
Posted 25 Dec 2024
We arrived very late after many delays at the airport and the receptionist offered we could stay a bit longer than checkout time at no extra cost
Comment from Hotel Management
27 Dec 2024 by FOM, Hotel Management
Thank you for the positive feedback, it is very much appreciated.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
24 Dec 2024 by FOM, Hotel Management
We are very sorry that you did not enjoy your stay with us.
by A verified traveler from San Diego
Posted 23 Dec 2024
Comment from Hotel Management
24 Dec 2024 by FOM, Hotel Management
Thank you for the very positive rating.
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
24 Dec 2024 by FOM, Hotel Management
Thank you for the positive rating. It is very much appreciated.
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
24 Dec 2024 by FOM, Hotel Management
Thank you for the positive rating.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
24 Dec 2024 by FOM, Hotel Management
We are very sorry that you did not enjoy your stay.
by A verified traveler
Posted 11 Dec 2024
We started in RM.124. The hotel itself was okay, but appears it is also being used as a refugee shelter. The staff was excellent and very sociable. The bed was fine. The heater worked well. Our cat stayed with us. She did well except she didn't like the barking dog down the hall. The floor seal for the walk-in shower did not work, and we flooded the bathroom. Used all the towels to clean it up. The toilet paper dispenser was falling off the wall, the bathroom sink faucet was loose, the sink was coming away from the wall, the TV was very slow in loadiing up content. These issues were reported to the Front Desk when we checked out.
Comment from Hotel Management
24 Dec 2024 by FOM, Hotel Management
We are sorry that you experienced so many issues during your stay and we appreciate the fact that you brought them to our attention upon checking out so they could be fixed.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
24 Dec 2024 by FOM, Hotel Management
Thank you for the very positive rating. We are happy that you enjoyed your stay with us.
