Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Everything was perfect!
by A verified traveler
Posted 21 Dec 2024
The hospitality of the staff at the front desk was wonderful.
They were helpful and pleasant and our accommodations were just as described
by A verified traveler from chisasibi
Posted 20 Dec 2024
I like the underground parking
by A verified traveler
Posted 20 Dec 2024
Fantastic hotel all around. Loved the indoor pool
Comment from Hotel Management
20 Dec 2024 by Brookstreet, Hotel Management
We’re delighted that you enjoyed your stay with us. Your feedback means a lot. We can’t wait to have you stay with us again!
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Brookstreet, Hotel Management
Thank you Danny for taking time to complete a review of your recent stay with Brookstreet. We are happy to hear you had a great stay. We look forward to welcoming you back soon.
by A verified traveler
Posted 16 Dec 2024
I recently stayed at this hotel for an end-of-the-year company party, and while there were several positive aspects, a few inconveniences impacted my overall experience.
The good:
The hotel room was spacious and clean, offering a comfortable stay.
The bad:
Several issues impacted my stay. The coffee machine was dirty, with dust and hair in the reservoir, requiring me to clean it before use. The iron had burn marks from previous guests, and I had to wait 20 minutes for a replacement. The ironing board smelled unpleasant and transferred odor to my clothes.
The shower took too long to heat up and never got hot enough. The TV lacked streaming options, and there was no way to add services like Netflix or Prime.
One of the windows couldn’t be opened, limiting fresh air.
The swimming pool was a letdown. The changing room was far from the pool, requiring a trek through a gym and cold hallway, and no bathrobe was provided. The pool itself had overly salty, lukewarm water, making it feel more like a budget hotel pool.
Overall, while the room was clean, and the convention center well-equipped, issues with cleanliness, amenities, and the pool affected my stay. I hope the hotel addresses these to improve future guest experiences.
Comment from Hotel Management
20 Dec 2024 by Brookstreet, Hotel Management
Hello Damian, Thank you for taking time to complete a review of your most recent Brookstreet stay and the additional information regarding your challenges. This information assists us in making improvements to our service and experiences. We have shared your feedback with the appropriate departments.
by A verified traveler from Sudbury
Posted 16 Dec 2024
Great location, super quiet room and nice views. Travelling with 2 kids 5 & under isn't always the easiest, but we had an excellent stay. The only negative I can point out would be how long it takes to wait for the elevator (mostly due to 2 impatient children added to the mix). That's out of the hands of the staff when everyone is checking out at the same time. Will definitely stay here again in the future!
Comment from Hotel Management
20 Dec 2024 by Brookstreet, Hotel Management
Hello Krista, Thank you for taking time to complete a review of your recent stay with Brookstreet. We appreciate all feedback and hope to welcome you back soon.
by A verified traveler
Posted 15 Dec 2024
My only issue was that one of the elevators was always acting up which made the wait for the other 2 ling sometimes. Especially if you had a trolley.
Comment from Hotel Management
20 Dec 2024 by Brookstreet, Hotel Management
Hi Jeremy, Thank you for your review and selecting Brookstreet for your most recent getaway. We are sorry to hear of the challenges experienced with our elevator challenges last weekend. We appreciate you taking time to share your feedback.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Brookstreet, Hotel Management
Thank you for choosing Brookstreet for your visit to Ottawa and taking time to complete a review of your recent stay.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Brookstreet, Hotel Management
Hello Kevin Thank you for your recent stay with Brookstreet. We appreciate you taking time to complete a review. We hope to welcome you back for a future stay.
