Ratings based on 47 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
The staff was incredible. I have never experinced such great service. We were truly treated like royalty during our stay.
Comment from Hotel Management
28 Dec 2024 by Hotel Otavalo, Hotel Management
Dear Scott,Thank you for sharing your excellent rating and feedback. It is very encouraging for our whole team to be acknowledged for their incredible service - the mission of Art Hotels Ecuador is to elevate the status of hospitality services in Ecuador and such feedback will motivate us further. We look forward to welcoming you back soon!
by A verified traveler
Posted 13 Nov 2024
Everything was absolutely amazing except the food. It was so sad because the hotel had all the resources and in a town full of fresh produce. We've been in Ecuador for nearly 3 weeks and this was the worst meal.
Comment from Hotel Management
15 Nov 2024 by Hotel Otavalo, Hotel Management
Dear Kirsty, Thank you for your positive rating and for taking the time to share your experience with us. We are glad to know that everything was absolutely amazing regarding your stay in Hotel Otavalo. We appreciate your feedback regarding your meal. Your input is valuable in helping us improve our services, will conduct an investigation to look for ways to enhance our guests' experiences. It was a pleasure having you stay with us, and we hope to have the opportunity to welcome you back soon.
by A verified traveler
Posted 26 Sep 2024
This hotel is gorgeous and our stay was lovely. The staff is so friendly and kind. We were greeted with drinks and a warm hand towel at check in, which was much appreciated after a long travel day. We arrived late so chose to order room service and it was delicious! The included breakfast was also fantastic. It’s about a 10 minute walk from the Plaza de Ponchos where the market is located. Our room was clean and the bed was very comfortable. Highly recommend!
Comment from Hotel Management
16 Oct 2024 by Hotel Otavalo, Hotel Management
Dear Sarah,Thank you so much for your wonderful feedback! We are thrilled to hear that you found our hotel gorgeous and that your stay was lovely. It’s great to know that our friendly staff made you feel welcome with drinks and a warm hand towel after your long journey.We’re delighted you enjoyed our room service and breakfast, as well as the comfort of your room. Our location, just a short walk from the Plaza de Ponchos, is indeed convenient for exploring the market.Your recommendation means a lot to us, and we look forward to welcoming you back to ART HOTELS ECUADOR for another memorable stay!Warm regards,ART HOTELS ECUADOR
by A verified traveler
Great 4 day couples trip
Posted 24 Sep 2024 on HotelsGreat 4 day couples trip. Restaurant is excellent the place is immaculate. Definitely worth the trip
Comment from Hotel Management
16 Oct 2024 by Hotel Otavalo, Hotel Management
Dear Elias,Thank you for your fantastic feedback! We are so pleased to hear that you had a great four-day couples trip with us. It’s wonderful to know that you enjoyed our excellent restaurant and found the place immaculate.We truly appreciate your kind words and are glad you found your stay worth the trip. We look forward to welcoming you back to ART HOTELS ECUADOR for another memorable experience!Warm regards,ART HOTELS ECUADOR
by A verified traveler
Posted 24 Sep 2024 on Hotels
Comment from Hotel Management
16 Oct 2024 by Hotel Otavalo, Hotel Management
Dear Kit,Thank you so much for your excellent rating! At ART HOTELS ECUADOR, we work diligently every day with our team to ensure continuous improvement for our guests. Your feedback inspires us to keep striving for excellence.We look forward to welcoming you back for another memorable stay!Warm regards,ART HOTELS ECUADOR
by A verified traveler
Posted 11 Aug 2024
Unbelievably beautiful art hotel. The service was impeccable and a three course breakfast was included in our stay. Also included was a plethora of high-quality snacks in the room. I’m a very seasoned traveller and it was one of the most beautiful boutique hotels I’ve stayed at. The price was extremely low for such an experience. I don’t understand how anyone could rate this as less than a perfect stay.
Comment from Hotel Management
5 Sep 2024 by Hotel Otavalo, Hotel Management
Dear Jessica, Thank you so much for your kind words and for taking the time to share your experience at Art Hotels Ecuador. We are thrilled to hear that you found our hotel unbelievably beautiful and enjoyed our impeccable service.It’s wonderful to know that you appreciated your breakfast and the high-quality snacks provided in your room. We strive to offer a unique and memorable experience for all our guests, and your feedback is incredibly rewarding.We are grateful for your generous praise and for highlighting the value of your stay. Your satisfaction is our top priority, and it’s fantastic to hear that we exceeded your expectations.We look forward to welcoming you back to Art Hotels Ecuador in the future. If there’s anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Art Hotels Ecuador
by A verified traveler
Posted 21 Jul 2024
Un hotel increíble con un servicio de primera , el desayuno espectacular , súper recomendable. Muchas gracias por todo
Comment from Hotel Management
14 Aug 2024 by Hotel Otavalo, Hotel Management
Estimada Maria, ¡Muchas gracias por sus valiosos comentarios y excelente calificación!Saludos cordiales,
by A verified traveler
Posted 10 May 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by Hotel Otavalo, Hotel Management
Estimado Jorge, ¡Muchas gracias por su excelente calificación!
by A verified traveler
Posted 6 May 2024
The hotel was beautiful and the service was excellent. My only complaint is the rooms are tiny and we had a room with no windows with zero ventilation. At night the room was very hot and uncomfortable to sleep. I had to open the door to the hallway to get any fresh air in the room and cool it down a little. Besides that, the staff was excellent and helpful. Probably would not stay here again unless I had a room with a window or balcony.
Comment from Hotel Management
11 Jul 2024 by Hotel Otavalo, Hotel Management
Dear Martin, Thank you for sharing your feedback! We appreciate hearing all our guests' comments. We do offer rooms with windows and/or balconies in our Premium and Luxury room categories. Also, portable ventilation equipment is available by request for all our guests. We look forward to welcoming you back soon! Best Regards,
by A verified traveler
Posted 9 Mar 2024 on Hotels
Comment from Hotel Management
23 Apr 2024 by Hotel Otavalo, Hotel Management
Thank you very much for your excellent rating!¡Muchas gracias por su excelente calificación!
