Ratings based on 16 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
No recomiendo el lugar. El desayuno es terrible....Yo encontre un pedazo de resorte metalico entre los huevos revueltos. La duena del establecimiento nunca reconocio su responsabilidad...y al final decidi dejar el lugar y no presentar una demanda formal.....
Comment from Hotel Management
19 Jul 2024 by Teresa , Hotel Management
En realidad en el llamado resorte que el señor menciona no avía ni un residuo de huevo revuelto estaba totalmente seco y más parecía que quería justificarse por salir muy tarde de la hora normal de salida de la habitación
by A verified traveler
Posted 30 Jul 2023
The remote control was missing and the night table light was not functional. The staff was friendly.
by A verified traveler
Somewhat accommodating
Posted 24 Mar 2019 on HotelsNice place, but somewhat misleading. Pool is a public pool, not only for guest. They don't provide towels, you have to bring your own. Sheets on bed had dirt on them, rooms were small for the price. If book thru hotels.com, you must pay cash on arrival, they don't bill hotels.con
by A verified traveler from West Virginia
Posted 24 Dec 2018
Super helpful owners and staff. Very little English, but we used our phone translator. I don’t think the web makes it clear, but they have a large pool, kiddie pool, jacuzzi, cold pool, sauna, and steam room!
Recommended
for Everyoneby A verified traveler from Medellín
A good option during week days just
Posted 3 Jul 2018 on OrbitzMy wife and I arrived on a Monday to be the only guests so we had all the nice facilities (saunas, hot tub, cold tub and swimming pool) for ourselves. There was silence and a clean room, just what we needed. The personnel are kind and attentive.
Comment from Hotel Management
9 Aug 2018 by Blanca , Hotel Management
muchas gracias por su comentario , esperamos tenerle nuevamente con nosotros en otavalo valle de amanecer
by A verified traveler
Local family, pool and spa
Posted 9 Feb 2018 on HotelsThe owners were extremely helpful, the spa and pool is open to the public and can be quite busy and noisy. But we were able to enjoy the steam room and sauna. Town is within walking distance , we enjoyed our stay.
by Vivian
Clean hotel in Otavalo
Posted 23 Jul 2017 on HotelsThe hotel was very clean and the staff was very nice. The only negative is that it isn't in the heart of down town. It is in a neighborhood.
by ira
Comfortable,clean and close to all the attractions
Posted 19 May 2017 on HotelsVery clean hotel with a pool and hot tub not far from the market and many restaurants.
Very nice staff that made us a good breakfast each morning of our stay. Room was clean and beds were very comfortable.
by Nicholas
The Best Value in Otavalo...Nice Surprise!!!
Posted 11 Apr 2017 on HotelsClose to the market an easy walk. The owner was really great and the outside really misleading...a sauna and cold pool for after, a nice hot tub, and the big surprise an indoor pool. VERY CLEAN and well managed. Very personal service better than a big hotel and breakfast cooked for you individually. My best stop in Ecudador for the value.They do not yet take credit cards so have cash...this was a great value and I will stay again when I return to Otavalo....really a good experience!!!!
by Sandra
Small hotel in quiet area
Posted 19 Jan 2017 on HotelsWe had a room with private bath. Web site only mentions shared bathroom. Nice pool etch.
