Ratings based on 387 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
The hotel itself is very old, however it has been kept in the reasonable good condition. The room used to be smoking room, I can still
Smell the cigarette smell in the room. There is a safe in the room, please use it! I got my stuff stolen without knowing it till one week later. It’s very difficult to even tell the hotel that my belongs got stolen 5days after I checked out the hotel. Please keep your valuable in a secured place. There is a young male housekeeper and I suspect it was him took my stuff. Apart from that, The hotel staff in the reception and the restaurant they are extremely polite and very friendly. I would still recommend to stay in this hotel but just be aware of your belongings
by A verified traveler
Posted 17 Jun 2024
The room was smelly with body odors. There are no towels in the room. The air condition is not working. No dinner available. Breakfast, for the price, should have been free. 30 minutes or more from town.
Comment from Hotel Management
28 Jun 2024 by Otaru Asari Classe Hotel, Hotel Management
Thank you very much for using Otaru Asari Classe Hotel.We apologize for not being able to provide you with a satisfactory stay.Air conditioning is centrally managed within the building.We will continue to strengthen our management to ensure that our guests have a comfortable stay.We apologize for not being able to meet your expectations regarding dinner.We also sell accommodation plans that include dinner, so we hope you will consider them the next time you have the opportunity to stay with us.We take your feedback seriously and will work hard to inspect our facilities and improve our services so that we can provide you with a fulfilling stay.Thank you very much for your kind contribution to our website.
by A verified traveler
Posted 21 Apr 2024
露天風呂で空がキレイに見えるのが好きです
Comment from Hotel Management
24 Apr 2024 by 小樽朝里クラッセホテル, Hotel Management
この度は小樽朝里クラッセホテルをご利用いただき誠にありがとうございます。当ホテルは小樽市街地から車で約30分の、自然豊かな立地にございます。露天風呂から眺める景色をお楽しみいただけて、大変嬉しく思います。機会がございましたら、ぜひまた当ホテルにてごゆっくりお過ごしくださいませ。またお会いできます日を、心よりお待ち申し上げます。
by A verified traveler
Posted 28 Mar 2024
Very nice, clean, near bus station, near ski resort (0.3 mile). Excellent onset. But the mattress is too firm, hurt my back.
Comment from Hotel Management
29 Mar 2024 by Otaru Asari Classe Hotel, Hotel Management
Thank you very much for choosing Otaru Asari Classe Hotel.We are delighted that you are satisfied with our location.We apologise for any inconvenience caused by the mattress.We will take your feedback into consideration and continue to improve our services to provide you with a comfortable stay.We look forward to welcoming you again.
by A verified traveler from Tumon
Posted 13 Feb 2024
Staff friendly. Dinner and breakfast were tasty. Close to ski field. But room is SO HOT. When we checked in we immediately turned off the heater. But hot air kept coming in from the vents. We opened our window all night to allow freezing air in to cool off. But did not sleep as we had to open and close window all night. We came for the onsen but didn’t use it because we didn’t want to get hot in the bath and then come back to hot room. No sleep. Sad stay. Not relaxing.
Comment from Hotel Management
15 Mar 2024 by Otaru Asari Classe Hotel, Hotel Management
Thank you very much for choosing Otaru Asari Classe Hotel.We are very sorry for the inconvenience caused by the temperature in your room.Our hotel is centrally managed and the room temperature can be adjusted to your preference by adjusting the air volume, but we will strengthen our management to ensure that you have a comfortable stay.Thank you very much for your valuable feedback.We will continue to make every effort to provide you with a comfortable stay.
by A verified traveler
Posted 9 Feb 2024 on Lastminute
We loved the outdoor/indoor hot spring and sauna. The place was very clean and easy parking. My only complaint is the bed was very hard (we had a twin room). Otherwise a great place to stay!
Comment from Hotel Management
16 Feb 2024 by Otaru Asari Classe Hotel, Hotel Management
Thank you very much for choosing Otaru Asari Classe Hotel.We are very happy to hear that you liked our hot spring and sauna.Thank you very much for your feedback on the beds.We will take this into consideration to improve our services in the future.We hope you will visit us again in a different season.All of our staff look forward to seeing you again.
by A verified traveler
Posted 9 Jan 2024
Enjoyed my stay greatly . Would definitely come back. Extremely close to ski resort . Walking distance to ski lift
Comment from Hotel Management
19 Jan 2024 by Otaru Asari Classe Hotel, Hotel Management
Thank you very much for choosing Otaru Asari Classe Hotel.We are delighted that you enjoyed your stay with us.The Asasatogawa Onsen ski resort is only a 10-minute walk from the hotel.We are relieved that you found it convenient.All of our staff members look forward to seeing you again.
by A verified traveler
Posted 30 Dec 2023
Onsen hotel
Comment from Hotel Management
19 Jan 2024 by Otaru Asari Classe Hotel, Hotel Management
Thank you very much for choosing Otaru Asari Classe Hotel.We are glad you enjoyed our hot spring baths and hope you feel refreshed.We look forward to seeing you again soon.
by A verified traveler from Los Gatos
Posted 18 Nov 2023
Quiet neighborhood with nice just views.
Comment from Hotel Management
29 Nov 2023 by Otaru Asari Classe Hotel, Hotel Management
Thank you very much for choosing Otaru Asari Classe Hotel.Although our hotel is far from the restaurants and tourist attractions in the city, we are a resort hotel located in Asarigawa Onsen, a secluded area of Otaru where you can enjoy your stay in the midst of nature.We hope you will visit us in different seasons and enjoy the scenery of each season.We sincerely look forward to seeing you again.
by A verified traveler
Posted 24 Oct 2023
Sports facilities
Comment from Hotel Management
8 Nov 2023 by Otaru Asari Classe Hotel, Hotel Management
Thank you for choosing Otaru Asari Classe Hotel.We have several sports facilities in the hotel, and the fitness gym is free of charge for our guests.We hope you will have the opportunity to stay with us again.We look forward to seeing you soon.
