Ratings based on 791 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Close to the airport which is good.
Some address info was missing upon check-in and the staff called the room phone at around 9pm to get the missing info. This should have been checked at check-in. I was not impressed as I could have been sleeping already for my early morning flight, which was the point of booking a hotel like this in middle of nowhere.
Comment from Hotel Management
24 Nov 2024 by Reception desk, Hotel Management
Thank you for staying at Hotel Oriental Express Tokyo Kamata and for taking the time to share your feedback with us.We are glad to hear that you found our location convenient for your travel needs. However, we noticed an omission in your address and contacted your room late at night to confirm it, and we sincerely apologize for any inconvenience this may have caused.We understand that this was disruptive, especially when preparing for an early morning flight. Your comfort and peace are our top priorities, and we apologize for not meeting your expectations in this instance.We appreciate your valuable feedback, as it helps us improve our services.We hope to have the opportunity to welcome you back and provide you with a more seamless experience on your next visit.Thank you once again for your feedback and understanding.Hotel Oriental Express Tokyo Kamata
by A verified traveler
Posted 23 Nov 2024
The bed layout is a bit odd as there is no walking space between the bed and the tv. As such if you will like to access the walking space that is near the window, you will have to climb onto the bed in order to access that space. The cafe area is big and conducive if you need to study or work. There is coffee all day. 2-3 min walk to keikyu kamata station. 1 min walk to 7-11.
Comment from Hotel Management
23 Nov 2024 by Reception Desk, Hotel Management
Thank you for your feedback. We greatly appreciate your valuable insights regarding the room layout. We will take your suggestions into consideration for future improvements. We are also delighted to hear that you found the café area comfortable for studying and working. Additionally, we are glad that you found the access to Keikyu Kamata Station and the convenience store convenient.We look forward to continuing to provide you with a pleasant experience. Please feel free to reach out if you have any further comments or concerns.
by A verified traveler from Singapore
Posted 18 Nov 2024
Everything is good for the price paid. Parking needs payment of ¥2000/24 hours.
Comment from Hotel Management
19 Nov 2024 by Hotel Oriental Express Tokyo Kamata front desk, Hotel Management
Thank you for stay with Hotel Oriental Express Tokyo Kamata in Japan. And we appreciate you for rating and leave comments about our accommodation. We are providing parking lots for 12:00 noon to 12:00 noon of next day for 2,000-JPY/each. but it does not accept reservation. Thank you for your understanding. We look forward to welcome you again.Best regards,
by A verified traveler from Tupper Lake
Posted 11 Nov 2024
Main attractions were all within 40 mins
Comment from Hotel Management
11 Nov 2024 by Hotel Oriental Express Tokyo Kamata front desk, Hotel Management
Thank you for choosing Hotel Oriental Express Tokyo Kamata. We are pleased to hear that you were generally satisfied with your stay at our hotel. Our hotel is only a 3-minute walk from the East Exit of Keikyu Kamata Station on the 2nd floor, and is also conveniently located to central Tokyo and Yokohama. We will continue to make every effort to provide you with a pleasant and comfortable stay whenever you stay with us. We look forward to welcoming you again.
by A verified traveler from Temecula
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Hotel Oriental Express Tokyo Kamata front desk , Hotel Management
First of all, thank you for stay with Hotel Oriental Express Tokyo Kamata in Japan. And we appreciate your rating about our accommodation. We look forward to welcome you again.Best regards,
by A verified traveler
Posted 24 Oct 2024
This hotel was perfect for what we needed. Comfortable beds, spacious bathroom, nice cold AC, and it was walking distance from the train station to go out or to the airport. Honestly can’t think of anything negative to comment on. Maybe just that there wasn’t enough umbrellas available but that is very very minor. Would definitely stay here again.
Comment from Hotel Management
25 Oct 2024 by Hotel Oriental Express Tokyo Kamata front desk, Hotel Management
Thank you very much for choosing Hotel Oriental Express Tokyo Kamata. We are delighted to hear that you were satisfied with your stay at our hotel. We will continue to make every effort to provide you with a pleasant and comfortable stay whenever you stay with us. Thank you very much for taking time out of your busy schedule to write to us. We look forward to welcoming you again.
by A verified traveler
Posted 19 Oct 2024
Clean and quiet. Staff were polite and helpful.
Comment from Hotel Management
19 Oct 2024 by Reception desk, Hotel Management
Thank you very much for staying at Hotel Oriental Express Tokyo Kamata.Thank you for your compliments about the cleanliness and the staff.Your feedback is very encouraging to our staff.We will continue to strive to be a better hotel in the future.Thank you very much for your kind words.We look forward to welcoming you again.Hotel Oriental Express Tokyo Kamata
by A verified traveler
Posted 12 Oct 2024
The hotel was in a great location and conveniently off from the train Kamata line. It was easy to get around the area and the staff were very kind and friendly. Wonderful time at this hotel.
Comment from Hotel Management
12 Oct 2024 by Hotel Oriental Express Tokyo Kamata Front Staff, Hotel Management
Thank you for choosing to stay at Hotel Oriental Express Tokyo Kamata and for taking the time to share your experience with us.We are thrilled to hear that you enjoyed our convenient location and proximity to the Kamata train line. It's wonderful to know that you found it easy to navigate the area and that our staff made your stay more enjoyable with their kindness and friendliness.Your kind words mean a lot to us, and we are delighted to know that you had a wonderful time at our hotel. We look forward to welcoming you back in the future for another great experience in Tokyo.
by A verified traveler
Posted 30 Sep 2024
Clean and friendly staff
Comment from Hotel Management
1 Oct 2024 by Hotel Oriental Express Tokyo Kamata Front Desk, Hotel Management
Thank you so much for taking the time to share your experience at Hotel Oriental Express Tokyo Kamata.We're absolutely delighted to hear that you found our hotel to be clean and our staff friendly. We take great pride in providing a comfortable and welcoming environment for our guests, and your feedback is truly motivating for our team. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.
by A verified traveler
Posted 22 Sep 2024
It was okay despite the water pipe wasn’t working properly. The staff did fix on the next day.
Comment from Hotel Management
23 Sep 2024 by Reception desk, Hotel Management
Thank you very much for staying at Hotel Oriental Express Tokyo Kamata.We are sorry to hear that the water pipes were not functioning properly, and we apologize for any inconvenience caused.We will make every effort to maintain the facilities even better in the future.We hope you will have the opportunity to stay with us again.Thank you very much for your review.Hotel Oriental Express Tokyo Kamata
