Ratings based on 982 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Great staff, adequate room, could bump my head on the pillows, and a shower like a leaky submarine, but great staff, great location, great staff, and did I mention great staff?
Comment from Hotel Management
23 Nov 2024 by ホテルマイステイズ蒲田 フロント, Hotel Management
Thank you very much for staying at Hotel Mystays Kamata.We are very honored to receive your compliments.We look forward to welcoming you back to Mystays Kamata when you are in the area again.
by A verified traveler
Posted 7 Nov 2024
Excellent staff and location. Walkable to train station and surrounding area restaurants.
Comment from Hotel Management
11 Nov 2024 by HOTEL MYSTAYS KAMATA, Hotel Management
Thank you very much for staying at Hotel Mystays Kamata.Thank you again for taking the time to share your comments about your stay with us.We look forward to welcoming you back to Mystays Kamata when you are in the area again.
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
1 Sep 2024 by ホテルマイステイズ蒲田 フロント, Hotel Management
この度はホテルマイステイズ蒲田をご利用頂きまして誠にありがとうございます。またのご来館をお待ちしております。
by A verified traveler
Posted 19 Aug 2024
Price and location is good
Comment from Hotel Management
20 Aug 2024 by Hotel Mystays Kamata Front Desk, Hotel Management
Thank you very much for staying with us the other day. We are also grateful for your kind evaluation.We will continue to check from the customer's point of view and strengthen our services so that you will be satisfied next time.We hope you will visit our hotel again when you come back to this area.
by A verified traveler
Posted 16 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Hotel Mystays Kamata Front Desk, Hotel Management
この度はホテルマイステイズ蒲田をご利用頂きまして誠にありがとうございます。またのお越しをお待ちしております。
by A verified traveler
Posted 31 Jul 2024
Very average - the bathroom door was extremely annoying to open and close. It is a bit expensive for what it is.
Comment from Hotel Management
1 Aug 2024 by Hotel Mystays Kamata Front Desk, Hotel Management
Thank you very much for choosing Hotel Mystays Kamata. We are very sorry for any inconvenience caused during your stay.We will check and improve the situation as soon as possible to avoid any inconvenience in the future. Our entire staff will continue to work hard to make the hotel a preferred choice for our guests. We look forward to welcoming you again.
by A verified traveler
Posted 10 Jul 2024 on Hotels
Nice staff and good location. Need to do better on cleaning.
Comment from Hotel Management
10 Jul 2024 by HOTEL MYSTAYS KAMATA, Hotel Management
Thank you very much for choosing Hotel Mystays Kamata.Thank you also for your review.We look forward to serving you again.
by A verified traveler
Posted 16 Jun 2024
Booked an accessible twin room for my wheelchair-bound friend and me for 4 nights in June. We found the room in a disgusting state: dust everywhere, poorly vacuumed carpet, dust-caked air vents, dust balls in the bath. Stained bed sheets, long black hairs on duvet, mouldy shower cubicle door, filthy bathroom door runners, loose and dirty grout, splashes of human waste on the underside of the toilet seat.
Beds were rock hard, room layout was not wheelchair-friendly, making it impossible for my friend to access the shower room. Room should not be advertised as 'accessible.' Bedside lights were broken, covered in black electrical tape, there was no ambient lighting, only harsh ceiling lights and a distant desk light. Overall filth and lack of maintenance were unbearable.
My Japanese friend helped to communicate issues to the reception. I showed the manager photos of the room’s condition and pointed out a dusty air vent in the reception area as evidence of the hotel's neglect. The staff seemed embarrassed, but the manager could only offer a refund for 3 of the 4 nights, citing our check-in. Unacceptable, but we reluctantly accepted and checked out immediately after finding another hotel. Expedia later secured a full refund.
This hotel needs a complete overhaul of its cleaning protocols and regular maintenance checks. I strongly advise against booking this hotel without reading reviews first. Level of uncleanliness and lack of care for accessibility needs is inexcusable.
Comment from Hotel Management
19 Jun 2024 by HOTEL MYSTAYS KAMATA Manager, Hotel Management
Thank you very much for making a reservation at our hotel. However, we sincerely apologize for any discomfort you may have experienced due to the lack of cleanliness of the room you stayed in. We fully understand that cleanliness of the rooms is essential for a comfortable stay, and we have always made sure that our cleaning staff is thoroughly aware of our operations, but we are very sorry for your inconvenience. We will also continue to consider the best room layout for guests using wheelchairs, based on your feedback.We will take your comments into consideration and will continue to work to resolve any issues in order to make the hotel a safe and comfortable place to stay for many guests in the future. Finally, we would like to thank you again for your valuable feedback and comments. We are very sorry that your stay with our hotel was a disappointment.
by A verified traveler
Posted 16 Jun 2024 on Hotels
Comment from Hotel Management
27 Jun 2024 by HOTEL MYSTAYS KAMATA, Hotel Management
Thank you very much for choosing Hotel Mystays Kamata out of all the hotels in Japan. We are very grateful for your complimentary comments. We will continue to strive for further improvement of our services so that as many of our guests as possible will be energized and satisfied with our services. We look forward to your continued patronage of Hotel Mystays.
by A verified traveler
Posted 11 Jun 2024
Few mins walk from the station only.
Comment from Hotel Management
26 Jun 2024 by HOTEL MYSTAYS KAMATA, Hotel Management
Thank you very much for choosing Hotel Mystays Kamata. We are very pleased to receive your compliments. We will continue to make every effort to ensure that your stay with us will be even more comfortable. We look forward to your continued patronage of Hotel Mystays.
