Ratings based on 1,167 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Union City
Posted 16 Dec 2024
I was pleasantly surprised when I got to our hotel. It looked better in person. The facility was very clean, and the staff were very helpful. The only issue I could find was with the breakfast options. It could've been better. There weren't any halal alternatives to the pork sausages, and no breakfast pancakes or crepes, or made to order omolettes. That would've been awesome. But, the overall experience was one to be remembered. I will definitely choose to stay here again. Thanks so much!
Comment from Hotel Management
17 Dec 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.
by A verified traveler
Posted 15 Dec 2024
I’ve stayed here in the past. This is one of my favorite locations when I visit Japan.
Comment from Hotel Management
17 Dec 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.
by A verified traveler
Posted 15 Dec 2024
Everything was fine.
Comment from Hotel Management
15 Dec 2024 by Hotel JAL City Haneda Tokyo West Wing Front Desk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you back to our hotel again.
by A verified traveler
Posted 12 Dec 2024
We loved our stay here. The free shuttle to and from the hotel was very convenient. Staff was courteous and made check-in a quick and smooth experience. Our room was clean and the bed was firm and comfortable. Convenience store across the street was a nice bonus. We would definitely stay here again if we needed to be near the airport.
Comment from Hotel Management
12 Dec 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to strive to improve our services to your satisfaction, and we hope you will visit us again when you are in the Haneda area. We look forward to welcoming you again.
by A verified traveler
Posted 11 Dec 2024
Excellent.
Comment from Hotel Management
12 Dec 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to strive to improve our services to your satisfaction, and we hope you will visit us again when you are in the Haneda area. We look forward to welcoming you again.
by A verified traveler
Posted 11 Dec 2024
Closed to the Haneda airport
Comment from Hotel Management
12 Dec 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to strive to improve our services to your satisfaction, and we hope you will visit us again when you are in the Haneda area. We look forward to welcoming you again.
by A verified traveler
Posted 10 Dec 2024
Excellent service
Comment from Hotel Management
12 Dec 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to strive to improve our services to your satisfaction, and we hope you will visit us again when you are in the Haneda area. We look forward to welcoming you again.
by A verified traveler
Posted 9 Dec 2024
It was beyond my expectation.
Comment from Hotel Management
10 Dec 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda East. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you back to our hotel again.
by A verified traveler
Posted 7 Dec 2024
Unfortunately there was no hotel free shuttle upon my arrival at Haneda airport.
Comment from Hotel Management
7 Dec 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.
