Ratings based on 363 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
Staff was friendly, helpful, and spoke English. We arrived late and they helped us find food options that were still open and assisted us in the morning with calling a taxi to Auschwitz.
Comment from Hotel Management
22 Oct 2024 by recpepcja, Hotel Management
Thank you for opinion
by A verified traveler
Posted 5 Oct 2024
The hotel building is beautiful. It's clearly very old and has been carefully restored and renovated. The staff are polite. The facilities are clean.
Food is subjective, but I found the breakfast wasn't very good. I appreciate that it is not possible to cater for everyone's tastes, but there was very little for anyone who didn't want to eat 10 different plates of salad. The bread was hard and plain. There weren't any bread rolls or pastries.
I was disappointed with the lack of tea and coffee facilities in the room. It's not acceptable for this type of hotel not to provide a kettle, tea and coffee. I have seen that other people have raised this issue with the hotel several times, yet nothing has been done. I spoke to reception staff on 2 occasions, and they couldn't explain why they didn't have kettles in the rooms. I was told I could use the bar, and charge the drinks to my room! It's just a basic facility I would expect from any hotel.
I think the hotel is more suited to people from Poland than abroad. It doesn't really cater for a variety of tastes and needs.
Comment from Hotel Management
22 Oct 2024 by recepcja, Hotel Management
Thank you for your opinion.
by A verified traveler
Posted 29 Sep 2024
Super
Comment from Hotel Management
4 Oct 2024 by recepcja, Hotel Management
Thank you for your opinion.
by A verified traveler
Pristine, but unsafe.
Posted 23 Sep 2024 on HotelsVery beautiful hotel and pristine. The bathroom in my room had a constant smell of raw sewage. There was 2 receptionists that I met. One with shorter hair was very kind and polite. Another one with longer hair, I had an issue with. I just asked if the massages were included in the hotel fee, or extra. She looked at me as if I was a fool. She spoke english. I repeated myself and she finally "understood" I am an American citizen born and raised, with hispanic descent. The racism at this hotel and the area is very bad. Please be weary. Even the breakfast time, I did not feel safe in this banquet hall. I have never had this issue elsewhere.
Comment from Hotel Management
23 Sep 2024 by Kind regards, Hotel Management
Thank you for your opinion. We wish you all the best.
by A verified traveler
Posted 12 Sep 2024
Super friendly and helpful staff , the restaurant and gardens were wonderful, highly recommend staying
Comment from Hotel Management
23 Sep 2024 by Reception, Hotel Management
Thank you for your opinion. We wish you all the best.
by A verified traveler
Posted 15 Aug 2024
No AC in the unit very uncomfortable in summer months small room
Comment from Hotel Management
23 Sep 2024 by Reception, Hotel Management
Thank you for your opinion. We wish you all the best.
by A verified traveler
Posted 3 Jul 2024
by A verified traveler
Posted 26 Jun 2024
Beautiful property but please note no AC. I really loved the place,
by A verified traveler
Lovely hotel SPA
Posted 16 Jun 2024 on HotelsLovely hotel, spacious room with a patio, comfortable bed and large bathroom.
by A verified traveler
