Ratings based on 448 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
When we walked into our room the 1st thing we saw was paint/part on the ceiling all over the floor, and heater. I took a picture and went down ans showed the lady that checked us in. All she said was wow they mist not have known. The hotel was booked and I had to stay in that room with my 2 small children 5 and 2. Thank god it was freezing as we couldn't use our heater. Would have been nice if someone came to clean it up. The gentleman working in the AM was AMAZING!! He showed my son how to make a special hot cocoa. Was very attentive to all guests. When my husband showed him the pictures of the condition of our room he was sincerely appalled assured us that it not a representation of that hotel and apologized. He was the only reason i gave this place 4 stars
by A verified traveler
Posted 11 Nov 2024
We were greeted at check-in by a very friendly staff member. I asked if SUNY Oswego was easy to find and was given very clear directions. Thank you!!!!
by A verified traveler
Posted 26 Oct 2024
I loved the view from my hotel room, the Fall colors were amazing. The house keeping staff was polite.
by A verified traveler
Posted 25 Oct 2024
We were in town for Family Weekend for SUNY Oswego - this hotel was centrally located, was spotless and got the job done!
My only critism would be in the coffee area. We had to wait in line because the cups, creamer and sugar was in the little alcove. Made more sense to me to have the coffee in there and move all the other stuff out to the ledge so people didn't have to wait in line.
by A verified traveler
Posted 23 Oct 2024
by A verified traveler from Phoenix
Posted 21 Oct 2024
Dirty room, they didn't clean it before sending us in the room.
by A verified traveler
Posted 21 Oct 2024
Nice rooms
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 13 Oct 2024
Parking was easy, staff was friendly and the room was perfect
by A verified traveler
Posted 5 Oct 2024
The hotel was so nice, front desk was so sweet. Sad that the pool was out of order!! Overall great stay!!
