Ratings based on 248 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Yosemite NP
Posted 8 Dec 2024
Great place to stay in Osu. Staff was friendly and helpful, will stay there again next time I’m in Accra.
by A verified traveler from Plainfield
Posted 23 Oct 2024
Great place
by A verified traveler
Posted 10 Oct 2024
I liked the timely response of Management to queries raised.
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 31 Aug 2024 on Hotels
Is always been nice staying at urbano
by A verified traveler
Posted 18 Jul 2024
I enjoyed every minute of my 14 day staying... thanks Guy for the hospitality
Comment from Hotel Management
26 Jul 2024 by Front Desk Manager., Hotel Management
Dear Madam Stephanie Danielle,Thanks for staying with us.We appreciate your positive feedback and we would continue to provide exceptional customer services to our guests.We look forward to welcoming you again soon.Thank You.Yours In Hospitality,May Senam,
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
10 Jul 2024 by Urbano Reception, Hotel Management
Dear Madam Karen,Thank You for choosing to stay with us and we appreciate your positive review.We would continue to work hard to provide exceptional customer services to our guests.Hope to see you again soon.Thank You.Yours In Hospitality,May Senam,
by A verified traveler
Posted 16 Jun 2024
Decent clean hotel with small rooms, well located with a small store and ATM opposite in the petrol station. Walkable to the bars and restaurants in the area.
Comment from Hotel Management
22 Jun 2024 by Urbano Reception, Hotel Management
Dear Madam Karen,Thanks for staying with us.We appreciate your positive feedback and we would continue to provide exceptional customer services to our guests.We look forward to welcoming you again soon.Thank You.Yours In Hospitality,
by A verified traveler
Posted 2 Jun 2024 on Orbitz
Interesting part of the city. The first night was a lot of interrupted with the staff entering with the key. Constant nagging. I complain to concierge and he apologize
Comment from Hotel Management
3 Jun 2024 by Urbano Reception, Hotel Management
Dear Mr. King Lovell,We appreciate your honest feedback and we would like to apologize for the inconvenience caused during your stay with us.However, management has taken note the issues encountered and are working hard to fix them immediately.Thank You.Yours In Hospitality,May Senam,
by A verified traveler
Posted 27 May 2024
There was a roach crawling on my bag
Comment from Hotel Management
28 May 2024 by Urbano Reception, Hotel Management
Dear Hamilton Lynn,Thank you for your honest review. kindly accept our apologies for the inconvenience you experienced during your stay with us. Customer service is our top priority and we are sorry that you were unhappy, however, management has taken note of all the issues you experienced and are working to solve it immediately. Thank You.Yours In Hospitality,May Senam,
