Ratings based on 363 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
this was the first time traveling to Ghana and the hotel was just what I should have expected if traveling abroad.
Comment from Hotel Management
9 Nov 2024 by Elsie Addai, Hotel Management
Dear Annette,We are grateful for lodging with us and for sharing a feedback. We are pleased to know we met all your expectations during your visit. Your compliment is very well appreciated and we hope to host you again soon for another memorable experience. Cheers
by A verified traveler from Bronx
Posted 5 Nov 2024
Lovely hotel at reasonable prices. The staff was professional, accommodating & pleasant. The rooms were recently updated. The bathrooms were remodeled. The hotel is located in the business district, so you can walk to the National museum, Makola market and the Art Centre.
Comment from Hotel Management
7 Nov 2024 by Eunice Dotsey, Hotel Management
Dear Lynne Marie,Thank you for sending us a feedback after your stay. We are thrilled you enjoyed our hotel’s blend of affordability, modern amenities and location. Our Staff’s strives to provide exceptional service and we are glad you found them professional, accommodating and pleasant.We happy you appreciated our remodeled bathroom. Kindly recommend us to your friends and family for the same amazing experience. We look forward to welcoming you back soon.
by A verified traveler
Posted 5 Nov 2024
Curteous staff, cleanliness of hotal and excellent food. Choices!
Comment from Hotel Management
5 Nov 2024 by Eunice Dotsey, Hotel Management
Dear Carolyn,Thank you for sending us a review after your stay. We are delighted to hear that our staff’s courtesy, hotel cleanliness and diverse food options made your stay exceptional. Your feedback motivates us to continue delivering outstanding service. We hope to welcome you back soon.
by A verified traveler
Posted 19 Oct 2024
The service was very good. The staff was very helpful.
The swimming pool was terrible. We planned to do water aerobics daily, but the bottom of the pool was so slick we could barely stand or walk in the pool. Also, the shower floor was too slick for seniors. The needs to be bars in the shower. Otherwise we enjoyed our stay.
Comment from Hotel Management
20 Oct 2024 by Eunice Dotsey, Hotel Management
Dear Nehanda, Thank you for sending us a review after your stay. We are glad to hear that you enjoyed the service and found our staff helpful. It is rather unfortunate you encountered issues with the swimming pool and shower floors. Your concerns are important to us and we will definitely look into adding safety bars in the shower and addressing the pool surface. We appreciate your suggestions and look forward to providing a better experience during your next visit.
by A verified traveler
Posted 10 Oct 2024
Great staff and food
Comment from Hotel Management
10 Oct 2024 by Immanuella Nyarko, Hotel Management
Dear Jolanda,Thank you for sending us a review after your stay. We appreciate your kind words about our staff and food. We strive to provide our guests with top notch services to meet their expectations. We look forward to welcoming you back for another unforgettable experience.
by A verified traveler
Run down and basic. Not 4 star in my view.
Posted 30 Sep 2024 on HotelsMost of the staff were excellent but we lost faith in the hotel after a serious issue of trust.
Comment from Hotel Management
1 Oct 2024 by Eunice Dotsey, Hotel Management
Dear Sir/Madam, Thank you for sending us a review after your stay. We are glad to hear that you found most of our staff to be excellent, they truly strive to provide the best service possible. However, it is unfortunate you had a serious issue that impacted your trust in us. This is not the standard we aim for, and we take your concerns very seriously. We are committed to improving our services and ensuring that our guests feel secure and valued. Please feel free to reach out to us directly so we can address your concerns further and restore your faith with us. Thank you for your understanding and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Belinda Deborah , Hotel Management
Dear Vasile Cristinel, Thank you for the rating. Cheers
by A verified traveler
Posted 27 Aug 2024
Safe, inexpensive, central location. Good food!
Comment from Hotel Management
28 Aug 2024 by Elsie, Hotel Management
Dear Jermaine, It was an honour to be of service to you. We are happy that you had a wonderful experience with us during your stay. We very much appreciate your high praises showered for our services ; we will share this with the the team. We will be pleased to receive you again for your next visit to serve you once again. Thank you.
by A verified traveler
Posted 2 Jun 2024 on Hotels
Comment from Hotel Management
4 Jun 2024 by RAMATU, Hotel Management
Dear Yilikal, Thank you for making us your preferred hotel. We appreciate your rating. We wish to host you again soon. Cheers.
by A verified traveler
Posted 26 May 2024
Lovely experience.
Comment from Hotel Management
27 May 2024 by RAMATU, Hotel Management
Dear Ugochukwu,Thank you for taking your time to share your kind words. We are delighted to hear that you had a lovely experience and your appreciation for our efforts. We are always striving to improve, and your feedback is invaluable to us. We look forward to welcoming you back soon.
