Ratings based on 8 Verified Reviews
4.2 Room cleanliness
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jul 2024
The town is absolutely lovely, and the apartment is located in the heart of it which is fantastic. But be aware that it is at the top of a steep heel with steps to the apartment which can be hard with cases. The apartment wasn’t clean when I arrived, had an issue with the shower being blocked which wasn’t resolved for 3 days even though I asked about it on my first day. There was also an ant infestation that I asked for ant spray for but never received a reply about getting spray for them which I thought was really disappointing. Communication is hard, I was fortunate enough to have local friends but without them I would have been completely lost with how to find the apartment and needed guidance.
The cleanliness was what let it down. Dirty floors, dirty patio, blocked shower filled with hair. Not great.
Comment from Hotel Management
5 Jul 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Ella. We are glad that you appreciated the location of our apartment. In fact, the historic center of Ostuni is located on top of a hill, so it is not flat.We are sorry to hear you weren't quite satisfied with the cleanliness level. Providing our guests with a spotlessly clean apartment is one of the aspects we care more of, so if you had reported this issue, we would have offered you an additional cleaning service.We are surprised to read your comment about poor communication with us, since we have responded to every complaint.We work to improve our service and the quality of our apartments, so we hope to host you again in order to make you change your mind about us.Wonderful Italy Team
by A verified traveler
Posted 22 Jun 2024
We had an absolutely amazing time at Palazzo Le Cupole by Wonderful Italy. The apartment was spacious and the location was very convenient. The staff were attentive and went out of their way to ensure that we were comfortable.
Comment from Hotel Management
24 Jun 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Eunice! We are really happy that you enjoyed your stay.We look forward to welcoming you back soon.Wonderful Italy Team
by A verified traveler
Posted 7 Jun 2024
This apartment in Ostuni is absolutely the best place we could have chosen. We were in the studio at the top of the building with amazing views. The bar downstairs is perfect for a nightcap - comfy beanbags and a lovely atmosphere just a step away from the front door. WiFi was faultless. We were in Ostuni for a wedding and the only thing the apartment could benefit from is a full length mirror perhaps, there is a small mirror in the bathroom.
The location is great too, a short walk from the little shops full of beautiful jewellery, souvenirs etc. We were spoilt for choice in terms of cafes, restaurants and bars. Try SerCrepe in the square for delicious crepes of all flavours and an entertaining cooking experience.
Dario from Wonderful Italy was extremely helpful and communication around our check in and check out was perfect.
Ostini is one of the most beautiful places I have ever visited. Spotless, welcoming, stunning architecture. Just be very careful walking in the little streets in the cathedral area as the paving stones are really smooth and slippery! Wear shoes with some grip!
Comment from Hotel Management
7 Jun 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Katharine! We are really happy that you enjoyed your stay.We appreciate our guests' suggestions and take them into account to improve the quality of our apartments and service even more.We look forward to welcoming you back soon.Wonderful Italy Team
by A verified traveler
Posted 27 May 2024
A fantastic apartment!! Spectacular views from the huge balcony. A perfect spot to sit back with a glass of wine and enjoy a panoramic view of Ostuni. The apartment was modern, spacious and clean. Communication was easy with immediate response to all questions. Would not hesitate to book again!!
Comment from Hotel Management
27 May 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Marc! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team
by A verified traveler from Chicago
Posted 14 Oct 2023
The team who service the apartment is amazing. Very nice guys. Friendly. Responded to all questions. Supportive.
Comment from Hotel Management
19 Oct 2023 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Christian! We are really happy that you enjoyed your stay and we hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team
by A verified traveler
Posted 17 Mar 2024
Uns war nicht ganz klar, dass wir das Auto kurz vor der Altstadt parken mussten. Man muss die Koffer zum Appartement 10 Min. rollen.
Comment from Hotel Management
19 Mar 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Petra! We are really happy that you enjoyed your stay. We are sorry for the inconvenience caused by parking. We hope to host you again in our beautiful apartments. See you soon, the Wonderful Italy Team
by A verified traveler
A dream getaway
Posted 30 Oct 2023 on HotelsOne of the most amazing hotels we’ve ever experienced. It’s definitely worth the journey there and exceeds all expectations. It’s such a magical estate and the service is so personal and attentive. We didn’t want to leave and we’re so happy to be there. Hope to return one day in the future
Comment from Hotel Management
31 Oct 2023 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Bria! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
19 Oct 2023 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Wing Yee! We are really happy that you enjoyed your stay and we hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team
