Ratings based on 119 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jul 2023 on Hotels
Comment from Hotel Management
17 Jul 2023 by Clarion Congress Hotel Ostrava, Hotel Management
Vážený Jiří,děkuji za Váš čas, který jste věnoval ohodnocení pobytu v Clarion Congress Hotelu Ostrava. Velice mě těší, že jste byl se službami spokojen a že jste u nás strávil příjemné chvíle. Věřím, že se nejednalo o poslední návštěvu a těším se na příště.S pozdravemMichael SeifertCluster General Manager
by A verified traveler
Posted 18 May 2023 on Hotels
Comment from Hotel Management
18 May 2023 by Clarion Congress Hotel Ostrava, Hotel Management
Vážený Petře,děkuji za Váš čas, který jste věnoval ohodnocení pobytu v Clarion Congress Hotelu Ostrava. Velice mě těší, že bylo vše v pořádku a těším se na Vaši příští návštěvu.S pozdravemMichael SeifertCluster General Manager
by A verified traveler
Posted 18 Oct 2022
When watching Ostrava Open, just walking distance, so best place to stay at. No food after breakfast though, but the supermarket is also walking distance.
Comment from Hotel Management
18 Oct 2022 by Clarion Congress Hotel Ostrava, Hotel Management
Dear Vicente,thank you for spending the time to share with us your experience with the services of the Clarion Congress Hotel Ostrava. I highly appreciate your positive feedback that I will share with all my team. I am really happy you enjoyed your stay with us and I am looking forward to your future visit.With best regardsMichael SeifertCluster General Manager
by A verified traveler
Posted 19 Aug 2022 on Hotels
by A verified traveler
Booked in Clarion, stayed in Imperial
Posted 21 Aug 2020 on HotelsShoetly after booking this hotel (prepaid through the application), I was contacted by a lady which advised me that the hotel was closed due to coronavirus and my reservation was automatically moved to Imperial Hotel Ostrava. On their behalf they did give me an upgraded room at Imperial hotel, however the location was not so convient. I booked hotel Clarion initially to be closer to the airport.
Comment from Hotel Management
24 Aug 2020 by Clarion Ostrava, Hotel Management
Dear Petr,
thank you for your feedback. I am really sorry for any inconvenience. Due to situation with covid-19 Clarion Congress Hotel Ostrava was closed and will be opened by the end of August 2020. I do believe you enjoyed your stay at Imperial Hotel and I am looking forward to welcome you back at Clarion soon.
With best regards
Michael Seifert
Cluster General Manager
by A verified traveler
photo is much better than actual
Posted 6 Feb 2020 on HotelsThe photo shows all of nice things and wellness and fitness as facility.
But all are extra charge and they should mention about that on the website.
Also all photos looks much nicer than actual
Comment from Hotel Management
6 Feb 2020 by Clarion Congress Hotel Ostrava, Hotel Management
Dear Guest,
thank you for taking the time to share with us your experience with the services of Clarion Congress Hotel Ostrava. I am really sorry for misunderstanding - in the confirmation of the hotel reservation is precisely mentioned what is included in the room price. I do believe all services of the hotel were fine and you spent a nice time with us. I am looking forward to your future visit.
With best regards
Michael Seifert
Cluster General Manager
by A verified traveler
Posted 29 Aug 2019 on Hotels
Comment from Hotel Management
6 Sep 2019 by Michael Seifert - Cluster General Manager, Hotel Management
Dear Mikael,
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Congress Hotel Ostrava.
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
Kind regards,
by A verified traveler
Posted 25 Jun 2019 on Hotels
by A verified traveler
Great hotel!
Posted 3 Jun 2019 on HotelsGreat customer service and support.
by A verified traveler
Posted 16 Apr 2019 on Hotels
The wellness center was not open 24/7 and also required additional payment to use even for hotel guests.
