Ratings based on 136 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jul 2024 on Hotels
by A verified traveler
Posted 30 Dec 2023 on Hotels
All perfect
by A verified traveler from Raeford
Posted 11 Apr 2023
by A verified traveler
Posted 31 Oct 2022
by A verified traveler
Very hot day, no aircon
Posted 14 Aug 2020 on HotelsThe staff were great, friendly and helpful, the pool area was clean and very inviting. What really made our stay uncomfortable was the heat, there is no air conditioning in the rooms or fans, just check it is not a hot day before you book. The breakfast buffet was a bit of a concern in times of COVID, everyone grabbing pastries etc with bare hands. Guests need more guidance on how to make it safe as obviously people did not realise.
Comment from Hotel Management
15 Aug 2020 by David Houx, Hotel Management
Thank you for your comment.
We have air-conditioned rooms (superior and comfort)
When it comes to customer service at breakfast we do everything we can but we are not responsible.
by A verified traveler from UK
Posted 1 Aug 2020
We have stayed overnight at this hotel on several occasions over the past 3 years as a stopover to /from Italy to the UK. We love location and charm of the hotel and are pleased to see staff have not changed despite the pandemic. Our rooms were very clean as always but rooms were not prepared fully with tea/coffee making facilities and only bottled water in one room. We were disappointed the restaurant was not open (unaware until I requested a reservation via Expedia due to the current situation) as the food is always excellent and welcome after a very long drive. The receptionist gave us details of 2 local restaurants within driving distance but we were too tired to venture out. Breakfast was not as good as usual (paid extra locally). There were several guests and yet food was not being replenished, so even at 9:15, breakfast was poor. We very much appreciate the difficulty that hotels have everywhere in restarting their business. However, prices did not reflect the lack of facilities that would usually encourage us to stay at this hotel
Comment from Hotel Management
6 Aug 2020 by Direction, Hotel Management
Hello,
We take your feedback very seriously
We told you about the restaurant and if it was essential you should have canceled your visit to us.
For breakfast it is true that covid standards do not facilitate but this is not an excuse it is usually replenished until 10am
Best regards
The direction
by A verified traveler
Posted 7 Aug 2019
It has charm and character and in a very picturesque village very close to the motorway, which makes an ideal stopover. The spa area is a nice addition
by A verified traveler
Posted 28 May 2019
Good location near Ribeauville. Great pool! Very nice rooms. Restaurant had delicious regional dishes.
Internet was awful. They had an odd system, and even with extensive help from their tech people we were only able to get internet once in there days. Very inconvenient. Worst internet of the 6 week trip.
by Annemarie
Good choice in the heart of Alsace
Posted 23 Oct 2017 on HotelsWe chose the hotel because of the gorgeous area. The village itself doesn’t have a lot going for it, but inky a few km away there are lots of lovely places. Another reason we chose it was because of the pool. At the end of the day, however, it’s extremely crowded and impossible to swim in, but we went down at 7.30 in the morning and it was great. There were 5 of us women on a girls’ weekend and we were really happy with the very attentive service. One gluten-free and one lactose-intolerant and they were really helpful. The food at dinner was ok but unfortunately nothing to write home about. Breakfast was very good, though.
by A verified traveler
Posted 10 May 2013 on Hotels
