Ratings based on 312 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
We loved the view and bird life area our villa. The villa was lovely, clean and warm.
by A verified traveler
Posted 14 Jan 2025
by A verified traveler
Posted 7 Jan 2025
We were upgraded from the Short Stay room to the Scenic Studio which was such a lovely start. Beautiful driveway and walk up to the resort. Check in and checkout super easy. The pool and deck area is lovely to sunbathe in. Our room was quite nice and comfortable. Only negative was the cleanliness which could be improved slightly. Some brown marks on the ceiling and dust bunnies hanging around, the cutlery and cups were a bit dusty and water stained. Overall though, the room was nice (could do with some modernising) and we loved the balcony.
Comment from Hotel Management
11 Jan 2025 by Tina, Hotel Management
Thanks so much for your review Lara, this helps us improve our service :)
by A verified traveler from Kanata
Posted 5 Jan 2025
This property has great views of the sea. Just beware there are many stairs to get to some units. Ours was 104 stairs to the restaurant, pool and restaurant. The restaurant food and service is excellent.
Comment from Hotel Management
5 Jan 2025 by Tina, Hotel Management
Thanks for your feedback Kendal! We have been trying hard to reach perfection on food and service. Regarding steps... oh well, it is just a taste of the many hills out there on Waiheke haha. Cheers.
by A verified traveler
Posted 3 Jan 2025
Was told we needed to pay a $25 late check out fee at 11am. Thought this was unnecessary and spoilt an otherwise pleasant experience. Staff could simply have reminded us at 10am that we needed to check out by 10am instead of waiting until 11am and then telling us about the charge.
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Tina, Hotel Management
Thanks for your feedback!
by A verified traveler
Posted 1 Jan 2025
Amazing service
Comment from Hotel Management
3 Jan 2025 by Tina, Hotel Management
Thanks for your feedback!
by A verified traveler
Posted 27 Dec 2024
A lovely location with views.
Comfortable studio with everything you need for 3 days.
Not ideal to be downstairs as guests on the floor above walk & drag chairs over the floor so noisy.!
Reception never answer their phone so hard to get any communication unless close to reception area .
The bed was comfortable enough.Pillows can be improved on . It’s very steep on the stairs between the units so a little difficult with heavy bags…
I would stay here again on an upper floor. Very handy to Palm beach & Arcadia & store.
Comment from Hotel Management
29 Dec 2024 by Tina, Hotel Management
Thanks a lot for your feedback Carole, we will use it to improve our services. Have a lovely day.
by A verified traveler
Posted 27 Dec 2024
It was durjng public holiday but no restaurant, pool bar open for guests staying. Spa pool needs to be cleaned.
Comment from Hotel Management
29 Dec 2024 by TIna, Hotel Management
Thanks for your feedback Rebecca, it helps us improve our service :)We have now hired someone to maintain our fully renovated swimming pool and the spa nice and clean during this busy season
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Tina, Hotel Management
Thanks for your feedback Denise! :)
