Ratings based on 308 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jul 2024
Great place
Comment from Hotel Management
15 Jul 2024 by Upstairs Hotel, Hotel Management
Dear David,Thank you for your short but sweet review! We're delighted to hear that you think our location is great.We look forward to welcoming you back for another fantastic stay in the future.Best regards,Upstairs team
by A verified traveler
Pay more for less
Posted 25 Jun 2024 on HotelsI booked at noon for the night. One hour later I receive a call that my payment was refused... In the train there was nothing I could do apart of paying at arrival... At the check in I had to pay 30 euro more... For a room where the shower is switching on every 5 minutes and a TV that switches off at the same pace... And to finish I be been awaken by a crazy cleaning machine ... What a hell
Comment from Hotel Management
16 Jul 2024 by stay, Hotel Management
Dear Laurent,We are verry sorry your stay didn't went as planned.Internally we check where this went wrong.Hopefully you still enjoyed your stay in Ostend.Always welcome near the seakind regardsUpstairs team
by A verified traveler
Posted 20 Jun 2024
by A verified traveler
Posted 21 May 2024 on Hotels
by A verified traveler
Posted 1 May 2024
Very clean room, very good facilities
Comment from Hotel Management
2 May 2024 by Stay, Hotel Management
Dear Antonia,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that you appreciated the cleanliness of your room and the facilities. Our team always strives to provide an impeccable experience to all our guests, and it's wonderful to hear that we succeeded during your stay.We hope to welcome you back again in the future for another enjoyable stay!Best regards,Upstairs team
by A verified traveler
Posted 14 Apr 2024 on Hotels
by A verified traveler
Posted 30 Jan 2024 on Hotels
by A verified traveler
Posted 13 Nov 2023
by A verified traveler
Posted 11 Jul 2023
I did not like to wait for the lift which was taken over by cleaners when demand was high for breakfast. Cleaners equipment should not be in lifts at high demand times
Comment from Hotel Management
12 Jul 2023 by stay , Hotel Management
Dear Robert,Thank you for your reaction.We are verry sorry to hear you had some problems with taking the elevator.The cleaning ladies know they have to take the Upstairs clients as a priority.We will definitely check where this went wrong.Hope you still enjoyed your stay with us.kind regardsUpstairs team
by A verified traveler
Posted 5 Mar 2023 on Hotels
