Ratings based on 119 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Aug 2024
The sink in the middle of the room is just incredibly annoying. Otherwise a lovely place.
Comment from Hotel Management
2 Sep 2024 by Margot Operations Manager, Hotel Management
Dear Liam,Thank you for your feedback. I’m glad to hear that you found the overall experience at our hotel lovely.I apologize for any inconvenience caused by the sink placement in the room. We understand that it might not meet everyone’s preferences, and we appreciate your comments.Thank you for sharing your thoughts with us. We hope to have the opportunity to better accommodate you on a future visit.Best regards
by A verified traveler from Toronto
Posted 11 Jun 2024
Overall our stay was great. Really liked the hotel design and unique aspects of it. While it’s right on a bus line, the location was not that close to anything.
by A verified traveler
OK but lots of room for improvement
Posted 18 Mar 2024 on HotelsStaff was not around when there were 5 guests including me waiting for check in at 8PM. They only left a sign asking guests to call a local phone number if they require assistance. Why does the hotel expect guests to pay mobile roaming charges to request staff just to get checked in? Luckily one of the guests called and was able to get someone help us after 30 minutes of standing.
For the room, chairs and sofa were dirty and had stains over them. Otherwise, room is bigger and better than the Moxy Frankfurt East Hotel right beside it.
I believe they are updating the hotel at the moment as construction works started around 9PM and woke me up. If I was going to check out late and rest a bit more I would be very annoyed.
Breakfast is definitely not worth paying for. There is only random pastries, some vegetables, cereal and filtered coffee in a pot? No hot plates? Come on...
by A verified traveler
Posted 10 Mar 2024
Nice clean room. However towels felt super used and old. No water in the room. No basics like body lotion or even an iron. No telephone either.
The restaurant at dinner time was closed for a week private event. Unfortunately no takeaway options at the hotel were available either. Shame as it would’ve been great to have an option to take food upto the room/room service
by A verified traveler
Posted 11 Feb 2024 on Hotels
by A verified traveler
Posted 1 Feb 2024
by A verified traveler
Posted 30 Nov 2023
by A verified traveler
Posted 21 Nov 2023
Pricey for what it offers as Hotel.
It’s clean and has good access to one tram line.
by A verified traveler
Posted 8 Oct 2023
Nice and comfortable Hotel, we liked the vegan breakfast.
by A verified traveler from Maumee
Posted 6 May 2023
For convenience to the boat dock great rooms was okay bathroom set up with open shower terrible everything gets wet including clothes hung up
Comment from Hotel Management
8 May 2023 by Josephine & the LINDLEY Team, Hotel Management
Dear James,First of all, thank you very much for taking the time to share your feedback with us here. On behalf of the team, I would also like to thank you for your openness and the chance to respond to your review. It is with great regret that we have read your message and we deeply apologise for your unpleasant experience. We are looking into each of the issues raised and will endeavour to ensure that this does not happen again. In the hope of welcoming you back to our guest collective soon, we send you a big SORRY.Sincerely,Josephine & the LINDLEY LINDENBERG Team
