Ratings based on 984 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Really nice
Comment from Hotel Management
21 Nov 2024 by Miranda - Front Desk, Hotel Management
Thank you Vikrant for taking the time to review your last stay with us. Hope to welcome you back soon.
by A verified traveler
Posted 19 Nov 2024
Nice clean fully equipped suites. Pools and grounds were very well kept
Comment from Hotel Management
21 Nov 2024 by Miranda - Front Desk, Hotel Management
Thank you Kenneth, we are happy to hear you enjoyed everything and found the hotel up to par! We look forward to welcoming you back soon!
by A verified traveler
Posted 17 Nov 2024
Had an amazing time here and the staff were absolutely amazing!
Comment from Hotel Management
18 Nov 2024 by Miranda - Front Desk, Hotel Management
Glad to hear your stay was great and you enjoyed everything Amanda. Hope we can welcome you back soon!
by A verified traveler
Posted 17 Nov 2024
Nice place with great view and hot tubs
Comment from Hotel Management
18 Nov 2024 by Miranda - Front Desk, Hotel Management
Thank you Gerda, we're so happy to hear you enjoyed your stay and our amenities! Look forward to welcoming you back soon!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Miranda - Front Desk, Hotel Management
Thank you for taking the time to review your latest stay with us Guy. We are glad to see you enjoyed everything and hope you got to see beautiful Osoyoos and everything is has to offer. Look forward to welcoming you back again soon!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Front Desk , Hotel Management
Thank you so much for leaving a positive review! We appreciate your feedback, and hope to welcome you back in the future :)
by A verified traveler
Posted 13 Nov 2024
great place to stay and relax
Comment from Hotel Management
14 Nov 2024 by Front Desk , Hotel Management
Thank you for taking the time to leave your feedback, we hope to welcome you back in the future!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Front Desk , Hotel Management
Thank you so much for your positive review. We appreciate your feedback, and hope to welcome you back in the future!
by A verified traveler
Posted 12 Nov 2024
Great hot pool and pool
Great for a winter get away
Comment from Hotel Management
12 Nov 2024 by Front Desk , Hotel Management
Thank you for taking the time to leave a positive review! We hope to welcome you back in the future :)
by A verified traveler
Posted 11 Nov 2024
Of course, damage deposit is a surprise. You pay $300 for stay, same for the damage deposit. Total of $600 dollars. Everyone needs a positive cash flow but common guys - be reasonable. I stay with a son, without a dog.
Unfortunately, damage deposit now it’s just a money grab. I have never been charged for damages in my life.
I think Expedia and other services must track this thing, so hotels would now whom
To charge and who has a potential risk. Charge $600 total for 2 nights at off season - is ridiculous.
Most stupid thing is: you charge now, and to wait for a return will take 3 weeks.
Comment from Hotel Management
11 Nov 2024 by Front Desk , Hotel Management
Thank you for taking the time to share your feedback with us. I would like to clarify that the incidental hold we take at check-in is a pre-authorization hold. It is not a purchase charge on your credit card. It is not used unless you create a balance owing by the end of your stay, via room service charges, etc.. The hold is released at check out, but it may possibly take a day or two to reflect in your account summary. I hope this information has helped clear things up :) We hope to be able to welcome you back in the future, and hope you enjoyed the rest of Osoyoos during your stay.
