Ratings based on 598 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Aug 2024
Excellent
Comment from Hotel Management
28 Aug 2024 by Daniel Handschick - Front Office Manager, Hotel Management
Dear Muammer, thank you for your review. We are glad you had a nice stay in our hotel. We would be pleased to welcome you soon again. Kind regards, Daniel Handschick - Front Office Manager
by A verified traveler
Posted 21 Jul 2024
We had a lovely stay at the hotel, with views over Osnabruck as requested. The only down side was the lack of a fridge in the room to keep our drinks cool. We also had no air conditioning but were offered fans which were delivered to our room within minutes of requesting them.
Comment from Hotel Management
26 Jul 2024 by Daniel Handschick - Front Office Manager, Hotel Management
Dear Morag, thank you for your good review. We are glad you enjoyed the view from your room and the stay in our hotel. We would be pleased to welcome you soon again. Kind regards, Daniel Handschick - Front Office Manager
by A verified traveler
Posted 12 Jul 2024
Lovely and clean hotel. Ate in it twice and the food was lovely. Lots of places to eat out and have coffee and people watch.
Comment from Hotel Management
14 Jul 2024 by Daniel Handschick - Front Office Manager, Hotel Management
Dear Mark, we are glad you had a nice stay in our hotel and restaurant. We would be pleased to welcome you once again. Kind regards, Daniel Handschick - Front Office Manager
by A verified traveler
Posted 4 Jul 2024
Lovely hotel, helpful and friendly staff. Array of breakfast choice.
Comment from Hotel Management
10 Jul 2024 by Daniel Handschick - Front Office Manager, Hotel Management
Dear Diem, we are glad you had a nice stay in our hotel. Thank you for the compliments. We would like to welcome you soon again. Kind regards, Daniel Handschick - Front Office Manager
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Daniel Handschick - Front Office Manager, Hotel Management
Sehr geehrter Dragomir, vielen Dank für Ihre Bewertung. Wir würden uns freuen Sie demnächst wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Daniel Handschick - Front Office Manager
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Daniel Handschick - Front Office Manager, Hotel Management
Sehr geehrter Dragomir, vielen Dank für Ihre Bewertung. Wir würden uns freuen Sie demnächst wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Daniel Handschick - Front Office Manager
by A verified traveler
Posted 26 May 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Daniel Handschick - Front Office Manager, Hotel Management
Sehr geehrter Neil, vielen Dank für Ihre Bewertung. Wir würden uns freuen Sie demnächst wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Daniel Handschick - Front Office Manager
by A verified traveler
Weekend stay
Posted 26 May 2024 on HotelsThis hotel may have had 5* in the past and could again possibly with a little refurb. The staff & service was great, as the location. I would have liked a kettle in the room and our pillows were very flat although the bed was very comfortable.
Comment from Hotel Management
2 Jun 2024 by Daniel Handschick Front Office Manager, Hotel Management
Hallo Andrew,vielen Dank für Ihre tolle Bewertung und den Verbesserungsmöglichkeiten. Wir arbeiten stets daran einen hohen Standard zu erfüllen und das sich unsere Gäste stets wohl bei uns fühlen. Freundliche Grüße aus Osnabrück
by A verified traveler
Posted 25 May 2024 on Hotels
It was okay, am only upset that the rooms don’t have working air conditioning. Always too warm especially at night. I was sweating all night
Comment from Hotel Management
10 Jul 2024 by Daniel Handschick - Front Office Manager, Hotel Management
Dear Mr. Okeoghene, we are sorry to hear that your room was too warm. At your next stay please tell my colleges from the reception. We would be glad to help you with fan or unlock the window for you. We would like to welcome you soon again to prove that our hotel can do better. Kind regards, Daniel Handschick - Front Office Manager
by A verified traveler
Posted 18 May 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Daniel Handschick - Front Office Manager, Hotel Management
Sehr geehrter Alex, vielen Dank für Ihre Bewertung. Wir würden uns freuen Sie demnächst wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Daniel Handschick - Fron Office Manager
