Ratings based on 91 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
by A verified traveler
Posted 23 Aug 2024
Excellent customer service by Ella & Leen - I'm not sure if our stay would have rated excellent without them. We also like Baharda from the restaurant who made every effort to make sure we were cated for.
by A verified traveler
Posted 5 Aug 2024
The pros about staying at this hotel:
-fabulous buffet breakfast with lots of hot and cold options like salads, dips, hard boiled and scrambled eggs, lots of different breads and pastries, several yogurt options, fruit, espresso based coffee drinks and tea.
-parking was free of charge.
-room was spacious and quiet.
-the bed was comfortable.
-the shower was good.
The cons:
-the spa was not open and no one notified us in advance, we only found out upon check in. The main reason to come to Bursa is to experience the thermal waters, so we had to go to a different hotel for that.
-the rooms and hallways have carpet which I'm sure they clean on a daily basis but it was difficult to tell.
-there were signs of humidity on the bathroom ceiling, the paint was bubbling and peeling.
-they only provide two pillows for the bed.
by A verified traveler
Posted 3 Aug 2024
by A verified traveler
Posted 25 Jul 2024
Where do I begin? Don’t be deceived by the lobby when we went up to the third floor to our room the carpet were extremely dirty and smelled of cigarettes when we got to our room we noticed there was black mold in the bathroom and the room itself was dirty. I went back to reception and asked to be switched to a different room, they switched us to a different room on the way to the room by the room on the wall. There was black mold when we entered the room the carpet was extremely dirty, cigarette stains, and it wasn’t even vacuumed. We told them about the black mold, and they said sorry nothing they could do.
by A verified traveler
Posted 16 Jul 2024
Overall good.
by A verified traveler
Posted 6 Apr 2024 on Hotels
It was amazing lovely place clean comfy service was excellent and the staff was kind and helpful I loved the place highly recommended ❤️❤️
by A verified traveler
Posted 16 Mar 2024 on Hotels
by A verified traveler
Posted 7 Jan 2024
Thermal and Spa is opening at 3 pm, and between 3-4 pm the Pool is serving to women only. I had to request to start the thermal fountain which makes the pool warm.
by A verified traveler
Posted 17 Dec 2023
The deluxe room was huge. Bed was comfortable. Breakfast was substantial
